Bike Complaint against Kavin Motors and Yamaha regarding delayed service, disputed handlebar replacement charge, and request to verify all billed work

[muthu murugan]

Model

FZS V3 BS6

Dealer Name

season motor

Company Name

Yamaha

Customer Care Number

18002401600

Loss Amount

424

Ratings

1.00 star(s)

Opposite Party Address

kavin motors 1636, Sungam, Trichy Road, Coimbatore, Tamil Nadu – 641018, yamaha motors india

Complainant​

Name: J Muthu Murugan
Mobile: 8248472049
Address: 108 A, Durgalal Street, Kotaimedu, Ukkadam, Coimbatore, Tamil Nadu – [PIN code]
Email: [Your email address]

Opposite Parties​

1. Kavin Motors
Yamaha Authorised Service Centre
1636, Sungam, Trichy Road, Coimbatore, Tamil Nadu – 641018
Contact number shown on invoice: 9003589842

2. Yamaha
Customer care number: 1800 242 0160
[For filing before the Consumer Commission, enter Yamaha’s exact legal entity name and address.]

Complaint​

I, J Muthu Murugan, own a Yamaha FZ Version 3 / FZS V3 BS6 motorcycle, registration number TN 66 AP 1086, which I purchased approximately three years ago.

On 13 October 2026, I gave my motorcycle to Kavin Motors, 1636, Sungam, Trichy Road, Coimbatore, for servicing and related work. Kavin Motors issued Job Card No. JC/10571/2026-27/10/4220 and informed me that the motorcycle would be ready the following day, 14 October 2026.

When I called on the afternoon of 14 October, I was told that the motorcycle had not yet been checked and that the service centre would inspect it and update me. I was then told that it would be ready by the evening of 15 October 2026. I relied on the delivery date given by the service centre. Due to the delay, I took one day of leave from work and lost my paid leave. I depend on my motorcycle for field work, and this caused difficulty in carrying out my work.

I had asked for an approximate estimate and expected to be informed before additional work was undertaken. I received the final approval request only at about 11:30 a.m. on 15 October 2026. I approved the work at that time and declined certain items, which the invoice records as “NOT APPROVED.”

At about 5:50 p.m., I called to ask when the motorcycle would be ready. I was told that service work was then in progress and that the motorcycle would be ready by 6:30 p.m. I reached the showroom at about 6:45 p.m. I wanted an additional part fitted and the work checked, but was told there was no time because the showroom would close at 7:00 p.m. I paid the bill and took the motorcycle.

Kavin Motors issued Tax Invoice No. KAV2627/JC003970, dated 15 October 2026, for a total of ₹14,638.70. I paid this amount partly by Google Pay and partly in cash.

The invoice specifically lists “Services – Handlebar Replacement” at ₹360, with CGST of ₹32.40 and SGST of ₹32.40, making a total charge of ₹424.80. After reaching home, I noticed that the handlebar appeared not to have been replaced. I dispute this charge and request a written explanation and verification of whether the billed replacement was actually performed.

I cannot independently confirm whether every other billed item was completed. Therefore, I request Kavin Motors to provide a clear, item-by-item explanation of the parts and services charged in the invoice, identify which parts were replaced, and provide available work records or inspection findings. I am not asserting that every other billed item was omitted; I am asking the service centre to verify and explain the billed work.

I reported the matter to Yamaha customer care by telephone and spoke with a representative named Sakthi. I explained the delay, the loss of paid leave, and the disputed handlebar replacement charge. I was asked to call the next morning. When I called at about 9:25 a.m. on 16 October 2026, I explained the issue again and was told that it would take two days. I did not receive a clear response to my concern that I rely on the motorcycle for field work.

The delay, lack of timely updates, disputed charge for a replacement that appears not to have been carried out, and failure to provide a clear response have caused me financial loss, inconvenience, and repeated effort to pursue this matter.

Relief Requested​

I request that Kavin Motors and Yamaha:

1. Inspect the motorcycle and provide a written finding on whether the handlebar was replaced.
2. Refund ₹424.80 if the billed handlebar replacement was not performed, or carry out the approved replacement without further charge, with my prior consent.
3. Provide an item-by-item written explanation of the invoice, identifying the work performed and parts replaced, and share available job records or inspection findings.
4. Complete any approved work found to be incomplete without additional charge, after informing me and obtaining my consent.
5. Consider reimbursement for my documented loss of paid leave and provide reasonable compensation for the inconvenience and time spent pursuing this complaint.
   Amount claimed: ₹[Enter amount, if known and supported by documents]
6. Provide a written response to this complaint within a reasonable time.

Documents Enclosed​

• Tax invoice
• Job card
• Google Pay payment proof
• Details or proof of the cash payment, if available
• Photographs of the handlebar
• Customer-care complaint or reference details, if available

Date: 16 October 2026
Place: Coimbatore
Signature: J Muthu Murugan
Mobile: 8248472049