Complaint against jiomart for failed delivery, request for redressal under Consumer Protection Act, 2019

Mujhe mera refund nhi diya jaa rha mere orders me jio mart ke delivery boy me froud Kiya hai ek mera prepaid order tha jise bina delivery ke delivered dikha diya aur mark as delivered dikha diya...
Aur dusare order me 294rs ka oder tha jisme maine 500rs cash diya aur delivery guy ne paise change nhi diya bola change kara kar lata hu aur bhaag gya.... maine help center aur customer care number dono hi jagah complain kari but dono jagah se hi issue resolved dikha diya bina kisi resolution ke na mujhe refund diya gya na hi mera order Kiya hua saman.
 
Hi im manjari i ordered from jio mart @ 3:32 and not delivered yet 4:53 now very very bad for reliance and jio mart my order above 1 hour ago
So you should compliance to me still now im waiting for this order but not get
 
Good Afternoon Mam/Sir

Incorrect Delivery (Partial Fulfillment)
Order No.: JM6A32F91301B29A3CF7
Shipment No.: 6A32F91301B29AA0F48F49S
Complaint Request ID: 782198672597
Order Date & Time: 18‑Jun‑26
Prepaid Amount: ₹249

Jiomart Delivery was made on 22-Jun-2026 of only for a 1‑litre bottle instead of the ordered 5‑litre jar. Invoice clearly mentioned that the order is for 5litre Jar. Despite sharing details and screenshots as per process, customer support/Grivance and Nodal officer has not provided a resolution. only refunded 249/- instead of delivering balance 4 liters as per the order. this is a FRAUD attempt from JIOMART. I want my pending 4 litres as per the order details.
 
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