Complaint Against JioFiber for 25 Days of Unresolved Internet Issues, Negligence, and False Closure of Service Request

P

parvinyadav43406

New member
Dealer Name
Postpaid JioAirFiber
Company Name
Jio
Customer Care Number
18008969999
Loss Amount
2222
Ratings
1.00 star(s)
Opposite Party Address
JIO
To Jio Customer Care and Escalation Team,

It is extremely disappointing and raises a serious question about Jio’s service management that my JioFiber internet issue has remained unresolved for the past 25 days, despite repeated complaints and service requests. Since its insatlled on 4th oct 2026

Your service engineers appear to be ignoring the instructions issued by your own team and failing to visit the location in a timely manner. A service engineer was assigned again on 26 October, but it took three days for him to reach the location. To make matters worse, the service request was ultimately marked as closed without the engineer even visiting the premises to resolve the issue.

This is a clear example of negligence, a lack of accountability, and unacceptable customer service. Marking a complaint as resolved without actually addressing the issue raises serious concerns about the integrity of your complaint-handling process.

Please note that I have CCTV footage of my building that can help establish whether the assigned service engineer actually visited the premises or not.

I have endured considerable inconvenience and mental harassment due to this prolonged failure to provide the service I am paying for. Such treatment of a customer is completely unacceptable.

I hereby demand the following:

  1. Immediate restoration of my JioFiber internet service.
  2. A proper investigation into the conduct of the assigned service engineer and the false closure of the service request.
  3. A written explanation for the 25-day delay and the closure of the complaint without resolution.
  4. Appropriate compensation for the prolonged service disruption and inconvenience caused.
If this matter is not resolved immediately, I will be compelled to escalate it to the appropriate consumer grievance authorities and pursue legal remedies, including filing a complaint before the Consumer Commission. I also reserve the right to approach the police if the facts and evidence warrant such action.

I expect Jio to treat this complaint with the seriousness it deserves and provide a written response along with a clear resolution timeline. I will preserve all relevant evidence, including CCTV footage, complaint records, and service request details, for submission to the appropriate authorities.

This is no longer just an internet service issue; it is a serious concern regarding accountability, service quality, and the handling of customer complaints.

I expect immediate action rather than another false assurance or closure of the complaint without resolution.


Regards,
JioAirFiber Postpaid Connection: +91-1243167136
7982528144/ 9773506799
 
Your continued failure to resolve this issue permanently is extremely disappointing and unacceptable. It is evident from your responses that you have no concrete solution to offer, despite my repeated follow-ups and patience.

Why should I continue to suffer mental harassment and inconvenience because of your pathetic service and inability to resolve a customer complaint?

I have already waited for more than 25 days, giving your team sufficient time to address the issue. However, due to the lack of a permanent resolution, I have now resumed my Airtel Wi-Fi service and paid for the 100 Mbps plan.

At this point, I demand an immediate refund of the amount paid, along with applicable interest, for the inconvenience, prolonged delay, and mental harassment caused by your continued negligence.

Please treat this as a formal escalation and process my refund without any further delay. I expect a concrete resolution rather than repetitive assurances. Failing this, I will be compelled to escalate the matter to the appropriate consumer grievance authorities.

I hope Jio takes this complaint seriously and resolves it at the earliest to avoid further escalation.
 
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