Complaint Against JioFiber – Unresolved Connectivity Issues

A

Abhishek Jain

New member
Dealer Name
Jio Air Fibre
Company Name
Jio
Customer Care Number
18008969999
Loss Amount
4240
Ratings
1.00 star(s)
Dear Consumer Care Team,

I am writing to formally lodge a complaint against JioFiber regarding persistent connectivity issues that have remained unresolved despite multiple complaints to their customer support.

Issue Details:​

  • Frequent buffering and slow download speeds despite subscribing to a high-speed plan.
  • Intermittent disconnections disrupt my work and daily activities.
  • No proper resolution from JioFiber support, even after repeated follow-ups over the past [ e.g., 15 days].

Attempts to Resolve the Issue:​

  • I first raised a complaint with JioFiber on [March 19-20, 2025], but no permanent solution was provided.
  • Despite repeated calls/emails, the issue persists without a satisfactory response.
  • I have requested a technician visit, but the service has been delayed or ignored.
  • After so many technical visits, the problem is not resolved.
  • I have informed Area Manager Mr. Amit Shivhare (7067925033) many times still not resolved. Now he is not picking my call....

My JioFiber Details:​

  • Registered Mobile Number / Account Number: 8952091846/Kalpana Jain
  • Address: Balak Hill View, colony Sagar
I request the consumer care authorities to intervene and take necessary action against JioFiber for failing to provide the promised service. If this issue is not addressed promptly, I will be compelled to escalate this matter further, including filing a formal complaint with consumer grievance forums, if applicable.

I look forward to your immediate assistance in resolving this issue.
 
Dear Consumer Care Team,


I am writing to formally express my frustration and distress caused by the continuous negligence and unprofessional handling of my JioFiber complaint. For the past [ 15 days], I have been experiencing severe internet connectivity issues, slow speeds, and frequent disconnections, which have greatly impacted my personal and professional life.


Despite multiple complaints and follow-ups, JioFiber has failed to provide a resolution. Their repeated delays, false assurances, and lack of urgency have caused me significant mental stress and harassment. Due to their poor service and lack of accountability, I have faced:


  • Work disruptions, leading to loss of productivity and frustration.
  • Inability to attend important virtual meetings, affecting my professional commitments.
  • Emotional distress, as I am forced to repeatedly contact customer support without a satisfactory response.
  • Also register my complain about Mr. Amit Shivhare (7067925033) , Area Manager Jio Sagar

This negligence and failure to provide the promised service amounts to mental harassment. I request immediate intervention from the consumer care authorities to take strict action against JioFiber for their unprofessional behavior and failure to address my concerns. If this issue is not resolved at the earliest, I will have no choice but to escalate this matter to the appropriate legal and consumer grievance forums.


I urge you to treat this complaint with the seriousness it deserves and provide a swift resolution.


My JioFiber Details:


  • Registered Mobile Number / Account Number: 8952091846
  • Address: Balak Hill view colony sagar

Awaiting a prompt response.
 
Hello @Abhishek Jain ,

I'm sorry to hear about the persistent connectivity issues you've been experiencing with your JioFiber service. To address this situation effectively, consider the following steps:

We suggest you some steps to follow before filling case in the Consumer Forum..
  1. Document All Interactions:
    • Maintain Records: Keep detailed records of all communications with JioFiber, including dates, times, representatives' names, and summaries of discussions. This documentation will be crucial if escalation becomes necessary.
  2. Escalate to the Appellate Authority:
    • Formal Complaint: As your issues is unresolved even after initial contact with the jio customer care, escalate the matter to Jio's Appellate Authority by emailing the relevant regional office. For instance, customers in Bihar can contact appellate.bih@jio.com. Ensure you include your complaint details and previous correspondence.
  3. File complaint with Consumer Forum:

You can strong your case in the Consumer Forum by systematically following first 2 steps and maintaining thorough records of all interactions.

For any help in drafting your case feel free to Contact Us.

Thanks
 
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