Mayur Auti
New member
- Company Name
- Reliance Jio Infocomm Limited
- Product Name
- Jio AirFiber (JioHome Connection with Set-top Box)
- Customer Care Number
- 1800 896 9999
- Loss Amount
- 2222
- Ratings
I booked a Jio AirFiber connection and completed the KYC process at my residence. During the KYC visit, I paid the required installation amount to the Jio representative.
I received the following SMS from Jio:
"PLAN2BUILD Appointment for your JioHome connection (with Set-top box) ref Order Number NO0001EVT44W is scheduled on 28-Jul-2026 between 04:00 PM and 06:00 PM."
However, no installation engineer visited my home on the scheduled date. It has now been more than two days, and I have neither received any update nor a revised installation schedule.
I have already paid the amount, but the service has not been provided. This has caused unnecessary inconvenience and amounts to deficiency in service.
I request Jio to:
1. Complete the installation immediately, or
2. Refund the entire amount paid if the connection cannot be installed promptly.
3. Explain the reason for the delay and take necessary action to prevent such issues.
Order Number: NO0001EVT44W
Scheduled Installation Date: 28 July 2026 (04:00 PM – 06:00 PM)
I received the following SMS from Jio:
"PLAN2BUILD Appointment for your JioHome connection (with Set-top box) ref Order Number NO0001EVT44W is scheduled on 28-Jul-2026 between 04:00 PM and 06:00 PM."
However, no installation engineer visited my home on the scheduled date. It has now been more than two days, and I have neither received any update nor a revised installation schedule.
I have already paid the amount, but the service has not been provided. This has caused unnecessary inconvenience and amounts to deficiency in service.
I request Jio to:
1. Complete the installation immediately, or
2. Refund the entire amount paid if the connection cannot be installed promptly.
3. Explain the reason for the delay and take necessary action to prevent such issues.
Order Number: NO0001EVT44W
Scheduled Installation Date: 28 July 2026 (04:00 PM – 06:00 PM)