Complaint against interior contractor for non-completion of work, withholding of ₹25 lakhs, and mental harassment.

A

Aditi Singh

New member
Dealer Name
Lakshay Khanna
Company Name
Design Valley Interior Pvt. Ltd
Loss Amount
2500000
Ratings
1.00 star(s)
Opposite Party Address
Suraj Vihar, Plot No 7/8, Sec 15, Chandra Park, Dwarka, New
Delhi, Delhi 110078
Respected Sir/Madam,

I, Aditi Singh, resident of Asteria Woods, 774/6, Mandi, New Delhi, Delhi 110047, am filing this formal complaint against Mr. Lakshay Khanna of Design Valley Interior Pvt.Ltd., based in Dwarka, Delhi, for non-delivery of services despite collecting substantial payment in advance for interior work at my residential property located at Mandi, New Delhi.

Agreement and Advance Payment:
On March 2025, I engaged the services of the respondent for full interior work of my residential flat. The project was to be completed within 3 months from the date of agreement. As per mutual discussion and promised deliverables, I paid a total sum of approximately ₹25,00,000 to the contractor in multiple installments. These payments were made via Cash.

Despite receiving the majority of the payment, the contractor has failed to:
  • Complete the carpentry, painting, and sanitary fittings
  • Install UPVC windows, grill fittings, electrical points, and the main steel door
  • Provide a final detailed quotation as promised
  • Replace broken tiles in the kitchen and finish flooring as committed.
The contractor has been consistently unresponsive, makes excuses such as unavailability of labor or materials, and has not provided valid updates for months. My family and I are mentally and physically harassed due to this situation, unable to move in properly or utilize the space.

We have repeatedly requested a refund of the remaining amount after deducting cost for the partially completed work. However, the contractor has refused to acknowledge these requests and is now avoiding all communication.

Final payment bill has been requested multiple times no update

I request your kind intervention to ensure that justice is served.
Thank you.

Yours faithfully,
Aditi Singh
Mobile No - 7003724933
 

Attachments

Hello @Aditi Singh

We understand that the Design Valley Interior Pvt. Ltd has not responded to your call and whatapp chats, despite you already paid ₹ 25Lakhs.

In such a situation, we suggest that you proceed by sending a legal notice to the Design Valley Interior Pvt. Ltd, formally requesting a resolution of your issue and ask them to complete the work as per the agreement, else you will file a Consumer / Criminal case against them. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.

Note: If you already doing email / whatapp chat communication, you can skip the above step and directly file a case against the Company.

Please let us know if you need assistance in drafting the legal notice or have any further questions.

Thanks
 
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