VivekHulage
New member
Extremely Poor Customer Service, Lack of Communication and Unfulfilled Refund Commitment
We had a deeply disappointing experience with Innoleaf while booking our Vietnam honeymoon package. We paid ₹85,575 as an advance. For nearly 1.5 months, communication was extremely poor, obtaining booking information was difficult, and the customer service numbers we tried were not working.
Despite repeated calls and emails, getting clear and timely updates was a struggle. We explicitly requested cancellation and a refund and asked the company not to book flights. However, even after our cancellation and refund request, the company sent us details of a one-way flight ticket to Hanoi and stated that the ticket was non-refundable.
Following discussions with the company representative and its lawyer, Innoleaf confirmed a refund of ₹36,517 by email on 8 October 2026, stating that it would be credited within 7 working days. We provided our bank details as requested. The stated deadline passed without the refund being received. Further assurances by phone and email that the payment would arrive within another day or two also went unfulfilled. As of 23 October 2026, the confirmed refund remained unpaid.
This review reflects our direct experience and documented correspondence. The handling of our cancellation request, poor communication, and failure to meet the written refund timeline have seriously undermined our trust in the company.
I recommend that prospective customers exercise caution, carefully review the cancellation and refund terms, and keep written records of all payments and commitments before booking with Innoleaf.
We had a deeply disappointing experience with Innoleaf while booking our Vietnam honeymoon package. We paid ₹85,575 as an advance. For nearly 1.5 months, communication was extremely poor, obtaining booking information was difficult, and the customer service numbers we tried were not working.
Despite repeated calls and emails, getting clear and timely updates was a struggle. We explicitly requested cancellation and a refund and asked the company not to book flights. However, even after our cancellation and refund request, the company sent us details of a one-way flight ticket to Hanoi and stated that the ticket was non-refundable.
Following discussions with the company representative and its lawyer, Innoleaf confirmed a refund of ₹36,517 by email on 8 October 2026, stating that it would be credited within 7 working days. We provided our bank details as requested. The stated deadline passed without the refund being received. Further assurances by phone and email that the payment would arrive within another day or two also went unfulfilled. As of 23 October 2026, the confirmed refund remained unpaid.
This review reflects our direct experience and documented correspondence. The handling of our cancellation request, poor communication, and failure to meet the written refund timeline have seriously undermined our trust in the company.
I recommend that prospective customers exercise caution, carefully review the cancellation and refund terms, and keep written records of all payments and commitments before booking with Innoleaf.