Suresh T
New member
- Bank Name
- IndusInd Bank
- Customer Care Number
- 18602677777
- Loss Amount
- 581170
- Ratings
- Opposite Party Address
- Suresh Telikicharla
Saikrupa Empire , Plot 175 & 176, Dayanand Nagar street 3, Malkajgiri 500047
Subject: Complaint Against IndusInd Bank for Failure to Resolve Credit Card Fraud Issue
Dear Sir/Madam,
I am writing to bring to your attention a grievance regarding IndusInd Bank's inadequate support in resolving a fraudulent credit card transaction with in a month of new credit card was activated. Despite my repeated efforts to address the matter directly with the bank, the issue remains unresolved, leaving me in financial and emotional distress.
The details of the incident are as follows:
I have provided all relevant documents and proofs, including: I believe that this lack of resolution violates my rights as a consumer under the Consumer Protection Act, 2019. As a responsible customer, I reported the fraud in a timely manner and trusted the bank to take appropriate measures to safeguard my interests.
Therefore, I kindly request to:
1. Direct IndusInd Bank to reverse the disputed transactions amount promptly. Though customer shard card details in fake site but OTP was not shared with customer knowledge. The fraudster had knowledge to my August month queries with customer care.
2. Ensure that the bank revises its policies to improve consumer grievance redressal mechanisms.
3. Award appropriate compensation for the inconvenience, stress, and financial hardship caused by their negligence.
4. Customer original email dated 16.08.2024 not responded within 48 hours. ( before fraud)
5. IndusInd Bank failed to trace my identity via this registered email ID and further questioned with credit card details over email after few weeks.( before fraud)
6. IndusInd bank failed to secure the customer data where in my data was shared with external parties and marketing teams.
7. Financial Fraud happened just within hours of minimum amount paid for previous month.
8.Indudind Bank have failed to filter these 4 back-to-back within seconds gap as fraudulent during the authorisation, clearing & settlement process.
9.Indusind bank failed to analyse the customer trend pattern wherein they should have filtered these types and identified as fraudulent activities. How can customer utilize the whole 470000 INR balance credit limit in one day and within minutes.
10. IndusInd bank failed to call back the customer to check the genuineness of it when high value back-to-back transactions were done.
11. Someone from the Bank or the external teams they had outsourced the work are involved in this financial fraud.
12.IndusInd bank had harassed for all the months through calls, personal reminders, messages and foul language, until I had complained the customer care of their deeds.
I sincerely hope for a fair resolution of this matter. I am attaching all supporting documents for your reference.
Thank you for your attention and assistance.
Yours faithfully,
Suresh Telikicharla
Saikrupa Empire , Plot 175 & 176, Dayanand Nagar street 3, Malkajgiri 500047
Dear Sir/Madam,
I am writing to bring to your attention a grievance regarding IndusInd Bank's inadequate support in resolving a fraudulent credit card transaction with in a month of new credit card was activated. Despite my repeated efforts to address the matter directly with the bank, the issue remains unresolved, leaving me in financial and emotional distress.
The details of the incident are as follows:
I have provided all relevant documents and proofs, including: I believe that this lack of resolution violates my rights as a consumer under the Consumer Protection Act, 2019. As a responsible customer, I reported the fraud in a timely manner and trusted the bank to take appropriate measures to safeguard my interests.
Therefore, I kindly request to:
1. Direct IndusInd Bank to reverse the disputed transactions amount promptly. Though customer shard card details in fake site but OTP was not shared with customer knowledge. The fraudster had knowledge to my August month queries with customer care.
2. Ensure that the bank revises its policies to improve consumer grievance redressal mechanisms.
3. Award appropriate compensation for the inconvenience, stress, and financial hardship caused by their negligence.
4. Customer original email dated 16.08.2024 not responded within 48 hours. ( before fraud)
5. IndusInd Bank failed to trace my identity via this registered email ID and further questioned with credit card details over email after few weeks.( before fraud)
6. IndusInd bank failed to secure the customer data where in my data was shared with external parties and marketing teams.
7. Financial Fraud happened just within hours of minimum amount paid for previous month.
8.Indudind Bank have failed to filter these 4 back-to-back within seconds gap as fraudulent during the authorisation, clearing & settlement process.
9.Indusind bank failed to analyse the customer trend pattern wherein they should have filtered these types and identified as fraudulent activities. How can customer utilize the whole 470000 INR balance credit limit in one day and within minutes.
10. IndusInd bank failed to call back the customer to check the genuineness of it when high value back-to-back transactions were done.
11. Someone from the Bank or the external teams they had outsourced the work are involved in this financial fraud.
12.IndusInd bank had harassed for all the months through calls, personal reminders, messages and foul language, until I had complained the customer care of their deeds.
I sincerely hope for a fair resolution of this matter. I am attaching all supporting documents for your reference.
Thank you for your attention and assistance.
Yours faithfully,
Suresh Telikicharla
Saikrupa Empire , Plot 175 & 176, Dayanand Nagar street 3, Malkajgiri 500047
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