sudeepbiswas2014
New member
- Dealer Name
- (Dtwelve Spaces Private Limited)
- Company Name
- Stanza Living (Dtwelve Spaces Private Limited)
- Loss Amount
- 2500
- Ratings
- Opposite Party Address
- 21st Floor, Ireo Grand View Tower, Golf Course Extension Road, Sector 58 Gurugram, Haryana 122102
Complainant:
Name: Sudeep
Resident ID: 21TZLBA099
Address: Stanza Living Maribor House
Contact: 8790662794
Email: Sudeepbiswas2014@gmail.com
Opposite Party (Service Provider):
Stanza Living (Dtwelve Spaces Private Limited)
Registered Office Address: 21st Floor, Ireo Grand View Tower, Golf Course Extension Road, Sector 58 Gurugram, Haryana 122102
Subject: Complaint against incorrect room allocation and wrongful negative balance in account
Details of Complaint:
I am a resident of Stanza Living Maribor House. Upon renewal of my contract, I opted for a single occupancy room and was allotted Room No. 212. However, in the Stanza Living mobile application, my room was incorrectly registered as Room No. 109.
Due to this error:
Relief Sought:
Supporting Documents:
I request the Hon’ble Consumer Forum to kindly direct the service provider to resolve this issue at the earliest.
I request the Hon’ble Consumer Forum to kindly direct the service provider to resolve this issue at the earliest.
Place: Hyderabad
Date: [08/09/2025]
Signature:
Sudeep
Name: Sudeep
Resident ID: 21TZLBA099
Address: Stanza Living Maribor House
Contact: 8790662794
Email: Sudeepbiswas2014@gmail.com
Opposite Party (Service Provider):
Stanza Living (Dtwelve Spaces Private Limited)
Registered Office Address: 21st Floor, Ireo Grand View Tower, Golf Course Extension Road, Sector 58 Gurugram, Haryana 122102
Subject: Complaint against incorrect room allocation and wrongful negative balance in account
Details of Complaint:
I am a resident of Stanza Living Maribor House. Upon renewal of my contract, I opted for a single occupancy room and was allotted Room No. 212. However, in the Stanza Living mobile application, my room was incorrectly registered as Room No. 109.
Due to this error:
- When I requested a room swap through the app, a wrong negative balance of approx. ₹2500 was rolled over to my current room (212).
- In addition, the system has been unfairly adding ₹50 per day as a penalty for not clearing this wrong negative balance — which arose entirely due to the company’s mistake.
- I escalated the issue to the Residence Coordinator (RC) and Cluster Manager, but no corrective action has been taken so far.
- This has caused me financial loss, undue harassment, and mental stress.
Relief Sought:
- Immediate correction of my room details in the system to reflect Room No. 212.
- Reversal of the wrongful negative balance of ₹2500.
- Removal of all wrongly imposed daily penalties of ₹50.
- Compensation for the inconvenience and harassment caused due to negligence.
Supporting Documents:
- Screenshots of the incorrect room details, negative balance, and penalty charges (attached).
- Copy of my rental agreement/contract renewal (if available).
I request the Hon’ble Consumer Forum to kindly direct the service provider to resolve this issue at the earliest.
I request the Hon’ble Consumer Forum to kindly direct the service provider to resolve this issue at the earliest.
Place: Hyderabad
Date: [08/09/2025]
Signature:
Sudeep
