- Seller Name
- IGP
- Company Name
- IGP
- Product Name
- Rakhi, sweets, gifts
- Website Name
- www.igp.com
- Customer Care Number
- +91 22-43433333
- Loss Amount
- 1510
- Ratings
I, Pragati kumari, residing in Bangalore, Karnataka wish to lodge a formal complaint under the Consumer Protection Act, 2019, against Interflora Gifts and Personalisation (IGP.com), an e-commerce platform dealing in gifts and flower delivery services. Details of the Complaint: • Order Date: 25th August 2026 • Order ID: 19555546 • Amount Paid: ₹1510 (paid via Phonpe UPI) • Delivery Address: Kaverappa Layout, Kadubeesanahalli 560103. The product was meant to be delivered on 25th August 2026. However: 1. No delivery was made until 28th August. 2. Post my phone call to IGP support, I received two simultaneous messages at on 28th August at 6 A.M.— one stating the order was dispatched and the other claiming that it will get delivered on time. 3. Despite repeated follow-ups through phone and WhatsApp over three consecutive days, I received no meaningful support, and eventually all communication from their end ceased. 4. I was promised proof of delivery, which was never sent. I got the contact details from IGP WhatsApp service after multiple follow ups and when I connected with delivery person(9902356246, Prajwal Nayaka), he was behaving very rudely and cancelled the order without any intimation. Relief Sought: • A full refund of the order amount OR • Compensation of ₹15,000 for mental harassment, false information, and deficiency of service.