Amrutha Ashok
New member
- Seller Name
- Flipkart Internal Private Limitted
- Company Name
- Hisense India
- Product Name
- HISENSE 50E63N 126 cm(50 inch)Ultra HD(4K)LED SMART GOOGLE TV 2025 EDITION
- Website Name
- www.hisense-india.com
- Customer Care Number
- 18002661969
- Loss Amount
- 29551
- Ratings
- Opposite Party Address
- One Assist Consumer solutions Pvt.Ltd,303,Fleet House,Smartworks,Marol Naka,Andheri East Landmark:Marol Metro station District -Mumbai State: Maharashtra,Mumbai,Maharashtra,400059,IN-MH
Dear Sir/Madam,
Complainant:
Name: Amrutha Ashok
Address: Perumbavoor, Ernakulam District, Kerala
Contact: 8281874789/amruthaashok001@gmail.com
Opposite Name: Hisense India
Customer Care No : 18002661969 / Hisense India: Bringing technology to your homes- TV and Home Appliances
1. On September 11, 2025, I purchased a HISENSE 50E63N 126 cm (50 inch) TV through Flipkart for ₹29,554. The TV was delivered on the same day and installed on September 17, 2025.
2. Within two weeks of installation, the TV stopped working completely — the display went blank.
3. I immediately contacted Hisense customer care and lodged a complaint. Multiple follow-ups were made over the next few weeks, but no satisfactory resolution was provided.
4. A technician finally visited after a two-week delay and confirmed that the TV’s board is damaged and requires replacement.
5. Despite repeated requests, Hisense has failed to replace the defective unit or provide a refund, continuously citing pending approval from higher authorities.
6. The product is practically new, and such a major hardware defect so early indicates a clear case of a defective product and deficiency in service.
Relief Sought:
1. I request the Consumer Forum to direct Hisense India to:
2. Replace the defective TV immediately with a new, fully functional unit OR
3. Refund the full purchase amount of ₹29,554
Provide compensation for inconvenience and harassment caused due to delay and deficiency in service.
Declaration:
I hereby declare that the information provided is true to the best of my knowledge and belief, and I seek relief as mentioned above.
Place: Perumbavoor, Kerala
Date: 24-10-2025
Yours Faithfully
Name: Amrutha Ashok
Complainant:
Name: Amrutha Ashok
Address: Perumbavoor, Ernakulam District, Kerala
Contact: 8281874789/amruthaashok001@gmail.com
Opposite Name: Hisense India
Customer Care No : 18002661969 / Hisense India: Bringing technology to your homes- TV and Home Appliances
1. On September 11, 2025, I purchased a HISENSE 50E63N 126 cm (50 inch) TV through Flipkart for ₹29,554. The TV was delivered on the same day and installed on September 17, 2025.
2. Within two weeks of installation, the TV stopped working completely — the display went blank.
3. I immediately contacted Hisense customer care and lodged a complaint. Multiple follow-ups were made over the next few weeks, but no satisfactory resolution was provided.
4. A technician finally visited after a two-week delay and confirmed that the TV’s board is damaged and requires replacement.
5. Despite repeated requests, Hisense has failed to replace the defective unit or provide a refund, continuously citing pending approval from higher authorities.
6. The product is practically new, and such a major hardware defect so early indicates a clear case of a defective product and deficiency in service.
Relief Sought:
1. I request the Consumer Forum to direct Hisense India to:
2. Replace the defective TV immediately with a new, fully functional unit OR
3. Refund the full purchase amount of ₹29,554
Provide compensation for inconvenience and harassment caused due to delay and deficiency in service.
Declaration:
I hereby declare that the information provided is true to the best of my knowledge and belief, and I seek relief as mentioned above.
Place: Perumbavoor, Kerala
Date: 24-10-2025
Yours Faithfully
Name: Amrutha Ashok