Complaint Against GoSafar Regarding Suspected Invalid/Unverified Flight Ticket, Incorrect Contact Details, and Non-Functional Website

[Gaurav_Kumar]

Hotel Name

gosafar.co

Company Name

GoSafar

Website Name

https://gosafar.co/

Loss Amount

3687

Ratings

1.00 star(s)

Opposite Party Address

Unit 1204, 12th Floor, One BKC, Plot C-66, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051

I want to register a consumer complaint against GoSafar (gosafar.co) regarding a flight booking for which I paid ₹3,687 but have been unable to independently verify the validity of the airline booking. I have also experienced several issues with the contact information and functionality of the GoSafar website.

Booking Details​

• Passenger Name: Gaurav Kumar
• Travel Date: 4 November 2026
• Route: Mumbai (BOM) to New Delhi (DEL)
• Airline: IndiGo
• Flight Number mentioned on ticket: 6E 6477
• Departure: 02:00 AM
• Arrival: 06:20 AM
• GoSafar Reference: GSFUTIEJRIR
• Amount Paid: ₹3,687
• Website: gosafar.co

I booked the above flight through GoSafar and received an e-ticket showing the above details. However, I have serious concerns regarding whether the ticket has actually been issued and confirmed by IndiGo.

The e-ticket identifies GSFUTIEJRIR as the GoSafar reference and also presents this number in the PNR/ticket-number fields. I have not been provided with a clearly identifiable, independently verifiable IndiGo airline PNR/booking reference.

I subsequently attempted to verify the booking independently through the airline's booking system. The booking could not be satisfactorily verified as an airline-issued reservation.

There is also a discrepancy concerning the flight details. The e-ticket states that IndiGo flight 6E 6477 operates from Mumbai to New Delhi, with a departure at 02:00 AM and arrival at 06:20 AM, with one stop. The flight information available to me does not appear to correspond with these details.

Issues With GoSafar Website and Contact Information​

In addition to the concerns regarding the flight booking, I have encountered the following issues with the GoSafar website and the contact information provided on it:

1. Incorrect/invalid contact details: The contact details displayed on the website do not appear to be valid or functional.
2. Email address not functioning: The email address provided by GoSafar for customer support does not appear to be a valid or functioning email address, and I have been unable to establish reliable communication through it.
3. Contact number not functioning: The telephone/contact number mentioned on the website also appears to be invalid or non-functional, making it difficult to contact the company regarding my booking.
4. Concern regarding the listed office address: The office address displayed on the website could not be independently verified by me. I therefore have serious concerns about whether the stated business address is genuine and request that the concerned authority verify it.
5. Website functionality problems: The GoSafar website does not appear to be functioning properly. Certain pages/features do not work as expected, which makes it difficult to access booking information, verify the reservation, or obtain customer support.
6. Lack of reliable customer support: Due to the above issues, I have been unable to obtain satisfactory clarification regarding whether my flight ticket has actually been issued by IndiGo.

These circumstances have caused me significant concern because I have paid for a flight ticket but cannot independently establish that a valid airline reservation exists.

Request for Investigation and Relief​

I respectfully request the Consumer Help/Consumer Protection Authority to investigate the matter and determine:

1. Whether GoSafar actually issued and paid for a valid airline ticket with IndiGo against my payment of ₹3,687.
2. Whether the booking reference provided by GoSafar corresponds to a genuine airline reservation.
3. Whether the flight details displayed on the e-ticket are accurate and correspond to an actual IndiGo booking.
4. Whether the contact information and business address displayed on the GoSafar website are genuine, valid and operational.
5. Whether GoSafar has provided accurate and functional customer-support channels to consumers.
6. Whether the website and booking system were functioning properly at the time of my booking.
7. Whether GoSafar has complied with applicable consumer-protection laws and obligations as a travel-booking service provider.
8. Whether the information provided on the website and booking confirmation amounts to misleading representation or deficiency in service.
9. If the ticket has not been genuinely issued/confirmed, I request a full refund of ₹3,687, along with appropriate compensation for the inconvenience, financial loss, and risk caused by the situation.
10. I request appropriate action against the service provider if any violation of consumer-protection laws, misleading representation, or deficiency in service is established.

I am attaching the e-ticket/booking confirmation and relevant booking information as supporting evidence. The attached e-ticket shows the GoSafar reference, passenger details, flight information and total amount paid.

I request that this complaint be formally registered, investigated, and that I be informed of the action taken against the service provider.

Thank you.

Complainant:
Gaurav Kumar