Agni
New member
- Seller Name
- Ferns n petals
- Website Name
- fnp.com
- Loss Amount
- 7699
- Ratings
Hi
I had placed an international order with FNP on 31st December 2025. The order was prepaid. The order was scheduled to be delivered on 1st January 2026.
When the Delivery time passed I reached out to the customer support and they said delivery was attempted however recipient was not contactable. I was patient and asked them to re-attempt the delivery this time I had also provided the local Saudi Arabia no. for contacting. They assured me that the delivery will occur on 4th January, yet there was no update. During this entire time I am not able to track the redelivery status from the app. I was not even contacted when the redelivery attempt supposedly happened. My husband (the recipient) was scheduled to return soon the next day so I asked them to cancel the order and refund the amount, as nobody is there to receive the order anymore. This time I received a call from the team and they informed me that the refund cannot be processed as there were 2 delivery attempts and neither time the recipient was contactable.
Please see the below order details:
Order ID: #68919410
Sub Order ID: #6891941001
I urge the respective authority to look into this and help me get my refund.
Thanks and regards
Agni
I had placed an international order with FNP on 31st December 2025. The order was prepaid. The order was scheduled to be delivered on 1st January 2026.
When the Delivery time passed I reached out to the customer support and they said delivery was attempted however recipient was not contactable. I was patient and asked them to re-attempt the delivery this time I had also provided the local Saudi Arabia no. for contacting. They assured me that the delivery will occur on 4th January, yet there was no update. During this entire time I am not able to track the redelivery status from the app. I was not even contacted when the redelivery attempt supposedly happened. My husband (the recipient) was scheduled to return soon the next day so I asked them to cancel the order and refund the amount, as nobody is there to receive the order anymore. This time I received a call from the team and they informed me that the refund cannot be processed as there were 2 delivery attempts and neither time the recipient was contactable.
Please see the below order details:
Order ID: #68919410
Sub Order ID: #6891941001
I urge the respective authority to look into this and help me get my refund.
Thanks and regards
Agni