ashrr108
New member
- Dealer Name
- Flipkart Minutes
- Company Name
- Flipkart
- Product Name
- Philips Hair Dryer
- Loss Amount
- 600
- Ratings
Complaint against: Flipkart / Flipkart Minutes
I purchased a Philips hair dryer through Flipkart Minutes for immediate use. The order ID is [OD438865445245886100], and the purchase date was [12/October/2026]. The product was not delivered as an open-box delivery.
When I switched on the hair dryer for the first time, it became extremely hot and emitted a large amount of smoke. It stopped working, and I could hear something broken inside. I have photographs of the product and can provide the invoice and other details.
I contacted Flipkart customer support several times to request a return, but my request was rejected. Flipkart advised me to contact Philips. Philips does not provide home service in Bengaluru, and the nearest service centre is approximately two hours from my location. I was told it would cost around ₹500 each way to take the product there. I have also been unable to obtain a written service unavailability or denial letter, which I need to support my return request with Flipkart.
I am raising this complaint against Flipkart because I purchased the product through Flipkart Minutes and Flipkart rejected my return request despite the product being defective on first use. I should not have to travel to a distant service centre and pay transportation costs to resolve this issue.
Resolution requested: Please direct Flipkart to accept the return, arrange collection of the defective product at no cost, and issue a full refund or provide a replacement. Please also confirm what documentation, if any, is required to process the return.
I can provide the order invoice, product images, and records of my communications with Flipkart customer support.
I purchased a Philips hair dryer through Flipkart Minutes for immediate use. The order ID is [OD438865445245886100], and the purchase date was [12/October/2026]. The product was not delivered as an open-box delivery.
When I switched on the hair dryer for the first time, it became extremely hot and emitted a large amount of smoke. It stopped working, and I could hear something broken inside. I have photographs of the product and can provide the invoice and other details.
I contacted Flipkart customer support several times to request a return, but my request was rejected. Flipkart advised me to contact Philips. Philips does not provide home service in Bengaluru, and the nearest service centre is approximately two hours from my location. I was told it would cost around ₹500 each way to take the product there. I have also been unable to obtain a written service unavailability or denial letter, which I need to support my return request with Flipkart.
I am raising this complaint against Flipkart because I purchased the product through Flipkart Minutes and Flipkart rejected my return request despite the product being defective on first use. I should not have to travel to a distant service centre and pay transportation costs to resolve this issue.
Resolution requested: Please direct Flipkart to accept the return, arrange collection of the defective product at no cost, and issue a full refund or provide a replacement. Please also confirm what documentation, if any, is required to process the return.
I can provide the order invoice, product images, and records of my communications with Flipkart customer support.