ajay.kashiddm
New member
- Seller Name
- MYTHANGLORY Retail on Flipkart
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Online Shopping / E-commerce Order
- Website Name
- https://www.flipkart.com/
- Customer Care Number
- 01146607777
- Loss Amount
- 28258
- Ratings
- Opposite Party Address
- pune
I am filing this complaint against Flipkart regarding repeated delivery failures and inadequate customer support.
This is not an isolated incident. I have faced the same issue repeatedly, including 5 times within the last 45 days.
The recurring pattern is:
• I place an order on Flipkart and receive an assured/promised delivery date.
• The product is not delivered on the promised date.
• After the promised date passes, the order status is sometimes changed to “Out for Delivery” or a new delivery date is provided.
• When I try to contact the seller, the seller does not answer the call.
• I am also unable to properly cancel the order despite the delivery commitment not being fulfilled.
• When I contact Flipkart customer support, I repeatedly receive scripted responses instead of an actual resolution.
• In case of prepaid orders, my money remains blocked while I have to repeatedly follow up with Flipkart.
For my latest order, the promised delivery date was 18 August 2026, but the order was not delivered on that date. Flipkart subsequently informed me that the order had been “prioritized” and would be delivered on 21 Aug 2026. A delivery that is already 3 days beyond the promised date should not be described as prioritization.
I have contacted Flipkart multiple times through customer support and social media. However, instead of resolving the underlying issue, I continue to receive similar scripted responses.
I am a regular/loyal Flipkart customer, but repeatedly having to call customer support or post on social media after placing an order simply to receive the promised service is unacceptable.
I have retained screenshots of the promised delivery date, order tracking, customer-support conversations and other relevant communications as evidence.
I have also already raised a complaint through the consumer grievance platform regarding this matter.
I request Flipkart to:
I request the forum to take note of this repeated issue and guide me regarding the appropriate consumer redressal available.
This is not an isolated incident. I have faced the same issue repeatedly, including 5 times within the last 45 days.
The recurring pattern is:
• I place an order on Flipkart and receive an assured/promised delivery date.
• The product is not delivered on the promised date.
• After the promised date passes, the order status is sometimes changed to “Out for Delivery” or a new delivery date is provided.
• When I try to contact the seller, the seller does not answer the call.
• I am also unable to properly cancel the order despite the delivery commitment not being fulfilled.
• When I contact Flipkart customer support, I repeatedly receive scripted responses instead of an actual resolution.
• In case of prepaid orders, my money remains blocked while I have to repeatedly follow up with Flipkart.
For my latest order, the promised delivery date was 18 August 2026, but the order was not delivered on that date. Flipkart subsequently informed me that the order had been “prioritized” and would be delivered on 21 Aug 2026. A delivery that is already 3 days beyond the promised date should not be described as prioritization.
I have contacted Flipkart multiple times through customer support and social media. However, instead of resolving the underlying issue, I continue to receive similar scripted responses.
I am a regular/loyal Flipkart customer, but repeatedly having to call customer support or post on social media after placing an order simply to receive the promised service is unacceptable.
I have retained screenshots of the promised delivery date, order tracking, customer-support conversations and other relevant communications as evidence.
I have also already raised a complaint through the consumer grievance platform regarding this matter.
I request Flipkart to:
- Investigate why assured delivery commitments are repeatedly being missed.
- Take responsibility for the failure of its sellers/delivery network.
- Provide a proper resolution instead of scripted responses.
- Address the inconvenience and time wasted due to repeated follow-ups.
- Provide appropriate compensation for the deficiency in service, if applicable.
- Ensure that such repeated delivery failures do not happen again.
I request the forum to take note of this repeated issue and guide me regarding the appropriate consumer redressal available.