PavanKumar.k
New member
- Seller Name
- KLPLWORLDRETAIL
- Company Name
- Flipkart
- Product Name
- Samsung 7 kg 5 Star, Ecobubble, Soft Closing Door, Digital Inverter Fully Automatic Top Load Grey (WA70BG4441YYTL)
- Website Name
- Flipkart
- Loss Amount
- 15369
- Ratings
Hello Sir/Madam,
I purchased a Samsung washing machine through Flipkart, but it was delivered in damaged condition on 18th OCT 2026.The delivery executives allegedly concealed the damaged portion, collected the delivery OTP in a hurry and left.
Within five minutes, I contacted Flipkart customer care and requested a replacement. A Flipkart representative subsequently inspected the product and approved the replacement. However, Flipkart unexpectedly cancelled the approved replacement without providing a proper explanation.
Despite repeated follow-ups, the return pickup was repeatedly rescheduled, and the pickup representative stopped responding to my calls. (4 pickup are cancelled).
We already send mail to grievance.officer@flipkart.com and nationalconsumer.helpline@gmail.com but no response, whenever I call customer care they are asking to wait for 48 hours. In additional flipkart Trust shield also we taken.
This has caused considerable inconvenience, mental stress and loss of time.
Resolution Requested:
I purchased a Samsung washing machine through Flipkart, but it was delivered in damaged condition on 18th OCT 2026.The delivery executives allegedly concealed the damaged portion, collected the delivery OTP in a hurry and left.
Within five minutes, I contacted Flipkart customer care and requested a replacement. A Flipkart representative subsequently inspected the product and approved the replacement. However, Flipkart unexpectedly cancelled the approved replacement without providing a proper explanation.
Despite repeated follow-ups, the return pickup was repeatedly rescheduled, and the pickup representative stopped responding to my calls. (4 pickup are cancelled).
We already send mail to grievance.officer@flipkart.com and nationalconsumer.helpline@gmail.com but no response, whenever I call customer care they are asking to wait for 48 hours. In additional flipkart Trust shield also we taken.
This has caused considerable inconvenience, mental stress and loss of time.
Resolution Requested:
- Immediate full refund.
- Investigation into the delivery executives' conduct.
- Written explanation for cancelling the approved replacement.
- Appropriate compensation for the inconvenience and deficiency in service.
