Steve S John
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- boAt Stone 358 Pro
- Website Name
- https://www.flipkart.com/
- Loss Amount
- 0
- Ratings
To,
The Hon’ble President,
District Consumer Disputes Redressal Commission,
Ernakulam
Subject: Complaint against Flipkart for delayed delivery and lack of customer support
Respected Sir/Madam,
I, Steve S John, residing at Pallinada, Palarivattom, wish to file this complaint against Flipkart Internet Private Limited, an e-commerce company operating through its online platform www.flipkart.com, for causing inconvenience and deficiency in service.
Details of the Complaint:
1. I had placed an order on Flipkart with Order ID "OD335650328328296100" on 05-10-2025.
2. The product was shipped and reached the final delivery point / local hub on 07-10-2025, but despite being nearby, the delivery was delayed for 4 more days (11-10-2025) without any valid reason.
3. Due to this delay, I was unable to receive the product on time, and I was forced to cancel the order because of the urgency of my need.
4. During this period, I tried to contact customer support, but there was no proper chat or call assistance available. The only option was email support, which was slow and ineffective.
5. Such conduct shows deficiency in service and unfair trade practices under the Consumer Protection Act, 2019, causing me mental distress and inconvenience.
Relief Sought:
I kindly request the Hon’ble Commission to:
1. Direct Flipkart to issue a formal apology for the inconvenience caused.
2. Impose a penalty for deficiency in service.
3. Direct Flipkart to improve its customer support accessibility for timely grievance redressal.
4. Award compensation of ₹10,000 for mental agony and inconvenience caused.
I request the Hon’ble Commission to kindly take necessary action and provide justice in this matter.
Yours faithfully,
Steve S John
Palarivattom, Ernakulam
+91 86605 96423
steveplr7@gmail.com
Date: 14/10/2025
Place: Ernakulam
The Hon’ble President,
District Consumer Disputes Redressal Commission,
Ernakulam
Subject: Complaint against Flipkart for delayed delivery and lack of customer support
Respected Sir/Madam,
I, Steve S John, residing at Pallinada, Palarivattom, wish to file this complaint against Flipkart Internet Private Limited, an e-commerce company operating through its online platform www.flipkart.com, for causing inconvenience and deficiency in service.
Details of the Complaint:
1. I had placed an order on Flipkart with Order ID "OD335650328328296100" on 05-10-2025.
2. The product was shipped and reached the final delivery point / local hub on 07-10-2025, but despite being nearby, the delivery was delayed for 4 more days (11-10-2025) without any valid reason.
3. Due to this delay, I was unable to receive the product on time, and I was forced to cancel the order because of the urgency of my need.
4. During this period, I tried to contact customer support, but there was no proper chat or call assistance available. The only option was email support, which was slow and ineffective.
5. Such conduct shows deficiency in service and unfair trade practices under the Consumer Protection Act, 2019, causing me mental distress and inconvenience.
Relief Sought:
I kindly request the Hon’ble Commission to:
1. Direct Flipkart to issue a formal apology for the inconvenience caused.
2. Impose a penalty for deficiency in service.
3. Direct Flipkart to improve its customer support accessibility for timely grievance redressal.
4. Award compensation of ₹10,000 for mental agony and inconvenience caused.
I request the Hon’ble Commission to kindly take necessary action and provide justice in this matter.
Yours faithfully,
Steve S John
Palarivattom, Ernakulam
+91 86605 96423
steveplr7@gmail.com
Date: 14/10/2025
Place: Ernakulam
