Santosh Kumar Sahu
New member
- Seller Name
- Billed From Flipkart India Private Limited Khata No.5, Plot Nos.30 and 31, situated at Mouza Chhatisha No.2 and Khata No.186 AJA, Plot No.114/1316 situated at Moua Indranipatna, Sub Registration Offic Jagatpur, Tahasil Tangi, Dist Cuttack , Odisha, Cuttack, Odisha, 75402 , Odisha, IN-OR, IN - 754025 Shipped From Mouza-Kumbharbasta, Khatian No 523/53, Tohsil-Khurda Thane No. 116, Bhuvneshwer 752054, ODISHA, IN-OR, India- 752054
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Pigeon 25-Litre OTG + Air Fryer
- Website Name
- Flipkart
- Customer Care Number
- +914467000400
- Loss Amount
- 5584
- Ratings
- Opposite Party Address
- Mouza-Kumbharbasta, Khatian
No 523/53 Tohsil-Khurda Thane
No. 116, Bhuvneshwer 752054.
Bhubaneshwar 752054 ODISHA
Dear Sir/Madam,
I had already escalated this matter to Flipkart's Grievance Team; however, no satisfactory resolution has been provided. Therefore, I am submitting this complaint before the National Consumer Helpline for appropriate intervention.
I purchased an OTG from Flipkart under Order ID: OD338000995982781100.
The original product was found to be defective, and a replacement was arranged. However, during the Open Box Delivery of the replacement product, it was also found to be defective. The delivery agent immediately collected both the original and replacement products at the time of delivery, and no product was left in my possession.
Despite this, more than two days have passed, and my refund has neither been initiated nor processed. This unnecessary delay has caused me significant inconvenience, financial loss, and mental harassment.
I would also like to bring to your notice that the replacement product was delivered at approximately 10:20 PM. Kindly clarify whether such a late-night delivery is in accordance with Flipkart's delivery policy.
Further, the order status on Flipkart continues to show the order as "Delivered." I request Flipkart to clarify how the order was marked as delivered and to whom it was delivered, when both defective products were immediately collected by the delivery agent during the Open Box Delivery.
I have attached the relevant photographs and supporting documents for your kind reference.
I respectfully request the following:
I had already escalated this matter to Flipkart's Grievance Team; however, no satisfactory resolution has been provided. Therefore, I am submitting this complaint before the National Consumer Helpline for appropriate intervention.
I purchased an OTG from Flipkart under Order ID: OD338000995982781100.
The original product was found to be defective, and a replacement was arranged. However, during the Open Box Delivery of the replacement product, it was also found to be defective. The delivery agent immediately collected both the original and replacement products at the time of delivery, and no product was left in my possession.
Despite this, more than two days have passed, and my refund has neither been initiated nor processed. This unnecessary delay has caused me significant inconvenience, financial loss, and mental harassment.
I would also like to bring to your notice that the replacement product was delivered at approximately 10:20 PM. Kindly clarify whether such a late-night delivery is in accordance with Flipkart's delivery policy.
Further, the order status on Flipkart continues to show the order as "Delivered." I request Flipkart to clarify how the order was marked as delivered and to whom it was delivered, when both defective products were immediately collected by the delivery agent during the Open Box Delivery.
I have attached the relevant photographs and supporting documents for your kind reference.
I respectfully request the following:
- Immediate processing of my full refund.
- An investigation into why two defective products were supplied under the same order.
- Clarification on whether delivery at approximately 10:20 PM complies with Flipkart's delivery policy.
- An explanation as to why the order has been marked as "Delivered" despite both products being collected by the delivery agent.
- Appropriate action against Flipkart for unfair trade practices, deficiency in service, and the unnecessary delay in processing my refund, in accordance with the Consumer Protection Act, 2019.
- After I escalated the matter to Flipkart's Grievance Team, I received a call from their representative. However, the call was disconnected immediately after I answered it. Subsequently, I received an email stating that they were unable to reach me. This is incorrect and misleading, as I had answered the call. I request that this conduct also be investigated as it reflects an unfair and deficient grievance-handling process.
- I further request that appropriate action be initiated against Flipkart for its repeated deficiency in service, unfair trade practices, and conduct causing unnecessary harassment to consumers. If violations of the Consumer Protection Act, 2019 are established, I request that the competent authority take suitable action, including the imposition of appropriate penalties or other measures as permissible under law, to prevent the recurrence of such practices.