michaelronald
New member
- Seller Name
- OmniTechRetail / Consulting Rooms Private Limited
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Flipkart SmartBuy 60 L Desert Air Cooler (White/Blue)
- Website Name
- www.flipkart.com
- Customer Care Number
- 044-45614700
- Loss Amount
- 7256
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited, Vaishnavi Summit, No. 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bengaluru – 560034
I'm posting this on behalf of my father, Mr. Ronald Arulraj (63 years old, Chronic Kidney Disease patient) from Chennai.
We ordered a Flipkart SmartBuy 60 L Desert Air Cooler on 30 April 2026 (Order ID: OD337440927166591100). It was delivered on 2 May. The cooler was defective — we have video proof recorded the same day.
We raised a return request the same evening it was delivered. Flipkart accepted it. Their own app showed the full return workflow: technician visit → return approved → pickup → refund. They acknowledged the reason as "received defective product." This was not a disputed return. It was accepted.
What followed was 17 days of broken promises.
Timeline:
2 May, 8:10 PM — Product delivered. Defect discovered immediately. Video recorded.
2 May, 7:47 PM — Return request raised the same evening citing defective product. Flipkart accepts it. App shows: Technician visit expected by 3 May, return approval by 3 May, pickup by 8 May, refund by 12 May. SMS received confirming technician visit registered with their authorized service partner Jeeves (Case ID: FLVF-9DE6BP-GSEVRF-K8G697-DCXF69V).
3 May — No technician comes. Flipkart reschedules to 4 May.
4 May — No technician comes. Flipkart reschedules to 12 May. We ask for a confirmed date and time. Get an automated reply: "Your issue will be resolved by Thu May 21."
12 May — Technician "Raghavan L" (PIN 154, eKart Delivery) assigned via SMS. No one comes. Rescheduled again — first to the same night, then to 14 May.
13 May — Rescheduled again to 14 May.
14 May — No technician comes. Rescheduled to 17 May.
15 May — Rescheduled again to 17 May (between 8 PM–8 AM).
17 May — New technician "ISRAIL" (PIN 107, eKart Delivery) assigned via SMS. No one comes. Next morning, SMS says they were "unable to visit" and reschedules — back to 17 May, a date already in the past.
Throughout May 4–18 — Every time we contacted Flipkart, we received the exact same copy-pasted message: "As per our conversation, your issue will be resolved by Thu May 21." This was sent on May 4, 5, 14, 15, 17, and 18. No actual action, just the same line repeated.
18 May — A Flipkart representative calls. Initially polite. Then tells us the return and refund cannot be processed — "against policy." When I explained that the return was raised on the day of delivery and it's their own technicians who never showed up, the representative became rude and refused to engage. We raised a second return request (Return ID: 12868757501243734178611120). Received an escalation email promising resolution by 21 May.
19 May, 10:53 AM — Flipkart WhatsApp message: technician visit has been cancelled, return will be cancelled in 24 hours if we don't respond. We immediately reply: "Want technician's visit." Flipkart: "Thanks for confirming. We'll create a new return request and a technician will visit within 48 hours."
19 May, 11:23 AM — Email from Flipkart (Abdul Munim) saying our return reason "does not match the actual reason" and asking us to raise yet another new return. The return was always for a defective product. Their own records show this.
19 May, 12:39 PM — App updates to: Return Rejected. Reason: "The pickup was cancelled because the item didn't pass the quality check at your doorstep." And: "Return policy ended on May 09."
No technician ever came to our home. Not once. There was no doorstep inspection. There was no quality check. This statement by Flipkart is completely false and is directly contradicted by their own SMS records showing six rescheduled visits that never happened.
The return policy deadline of May 9 passed entirely because of Flipkart's own failure to send a technician — not because of anything we did or didn't do.
My father is 63 years old and has Chronic Kidney Disease. Over two and a half weeks of broken promises, rude phone calls, false assurances and now a fabricated rejection reason have caused real distress to a seriously ill elderly man and our entire family.
We have the full evidence trail: invoice, video of the defect, every SMS showing each rescheduled visit, WhatsApp screenshots, emails from Flipkart, and the rejection screenshot.
Flipkart — Order ID: OD337440927166591100. Do the right thing.
— Michael Ronald, Chennai | 19 May 2026
We ordered a Flipkart SmartBuy 60 L Desert Air Cooler on 30 April 2026 (Order ID: OD337440927166591100). It was delivered on 2 May. The cooler was defective — we have video proof recorded the same day.
We raised a return request the same evening it was delivered. Flipkart accepted it. Their own app showed the full return workflow: technician visit → return approved → pickup → refund. They acknowledged the reason as "received defective product." This was not a disputed return. It was accepted.
What followed was 17 days of broken promises.
Timeline:
2 May, 8:10 PM — Product delivered. Defect discovered immediately. Video recorded.
2 May, 7:47 PM — Return request raised the same evening citing defective product. Flipkart accepts it. App shows: Technician visit expected by 3 May, return approval by 3 May, pickup by 8 May, refund by 12 May. SMS received confirming technician visit registered with their authorized service partner Jeeves (Case ID: FLVF-9DE6BP-GSEVRF-K8G697-DCXF69V).
3 May — No technician comes. Flipkart reschedules to 4 May.
4 May — No technician comes. Flipkart reschedules to 12 May. We ask for a confirmed date and time. Get an automated reply: "Your issue will be resolved by Thu May 21."
12 May — Technician "Raghavan L" (PIN 154, eKart Delivery) assigned via SMS. No one comes. Rescheduled again — first to the same night, then to 14 May.
13 May — Rescheduled again to 14 May.
14 May — No technician comes. Rescheduled to 17 May.
15 May — Rescheduled again to 17 May (between 8 PM–8 AM).
17 May — New technician "ISRAIL" (PIN 107, eKart Delivery) assigned via SMS. No one comes. Next morning, SMS says they were "unable to visit" and reschedules — back to 17 May, a date already in the past.
Throughout May 4–18 — Every time we contacted Flipkart, we received the exact same copy-pasted message: "As per our conversation, your issue will be resolved by Thu May 21." This was sent on May 4, 5, 14, 15, 17, and 18. No actual action, just the same line repeated.
18 May — A Flipkart representative calls. Initially polite. Then tells us the return and refund cannot be processed — "against policy." When I explained that the return was raised on the day of delivery and it's their own technicians who never showed up, the representative became rude and refused to engage. We raised a second return request (Return ID: 12868757501243734178611120). Received an escalation email promising resolution by 21 May.
19 May, 10:53 AM — Flipkart WhatsApp message: technician visit has been cancelled, return will be cancelled in 24 hours if we don't respond. We immediately reply: "Want technician's visit." Flipkart: "Thanks for confirming. We'll create a new return request and a technician will visit within 48 hours."
19 May, 11:23 AM — Email from Flipkart (Abdul Munim) saying our return reason "does not match the actual reason" and asking us to raise yet another new return. The return was always for a defective product. Their own records show this.
19 May, 12:39 PM — App updates to: Return Rejected. Reason: "The pickup was cancelled because the item didn't pass the quality check at your doorstep." And: "Return policy ended on May 09."
No technician ever came to our home. Not once. There was no doorstep inspection. There was no quality check. This statement by Flipkart is completely false and is directly contradicted by their own SMS records showing six rescheduled visits that never happened.
The return policy deadline of May 9 passed entirely because of Flipkart's own failure to send a technician — not because of anything we did or didn't do.
My father is 63 years old and has Chronic Kidney Disease. Over two and a half weeks of broken promises, rude phone calls, false assurances and now a fabricated rejection reason have caused real distress to a seriously ill elderly man and our entire family.
We have the full evidence trail: invoice, video of the defect, every SMS showing each rescheduled visit, WhatsApp screenshots, emails from Flipkart, and the rejection screenshot.
Flipkart — Order ID: OD337440927166591100. Do the right thing.
— Michael Ronald, Chennai | 19 May 2026
Attachments
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01_Tax_Invoice_Order_OD337440927166591100.pdf
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02_Flipkart_App_Return_Requested_02May_Technician_Expected_03May.jpeg -
03_SMS_TechVisit_Registered_Jeeves_CaseID_02May.jpeg -
04_SMS_TechVisit_Rescheduled_03May_to_04May.jpeg -
05_SMS_TechVisit_Rescheduled_04May_to_12May.jpeg -
06_SMS_TechnicianRaghavan_Assigned_12May_ThenRescheduled.jpeg -
07_SMS_TechVisit_Rescheduled_12May_to_14May.jpeg -
08_SMS_TechVisit_Rescheduled_13May_to_14May.jpeg -
09_SMS_TechVisit_Rescheduled_15May_to_17May.jpeg -
10_SMS_TechnicianISRAIL_Assigned_17May_ThenMissed_Rescheduled.jpeg