saarang.hansraj
New member
- Company Name
- Flight mojo
- Website Name
- Flightmojo.com
- Customer Care Number
- +91 124 693 20
- Loss Amount
- 38611
- Ratings
I booked an individual flight from New Delhi to Rome via flightmojo.com. after doing the payment I received a call saying that the flight booking is sold out, but if you want a group booking can be done . I agreed after I was told that I can enter a code TVA on the airline website and confirm that I am indeed part of a group booking, even if my individual name will only appear 12 hours prior to departure.
After payment and recieving a pnr, when I went on the airlines website and entered the code, I was unable to retrieve any itinerary. I wanted to submit this for my visa .
Upon calling the website customer care, I was told that this code told you is actually just an example, and you cannot use it. All my pleas to receive some official proof of my booking in a group were denied, and I was told no further documentation proving my travel can be provided to me. I have only been provided by a pnr by flightmojo..the document given by them does not have any letterhead, name of any official, nor any booking code associated with the airlines.
I feel this is very wrong and fraudulent
1. If the air fare was under a group fare, this should have been mentioned on the website
2. The terms and conditions should be mailed and then I should accept or deny, not over a call, under duress by telling me the flight will get sold out
3. The wrong code was told to me, and this was specifically asked by me. I would not have done the booking if not for this wrong information.
This wrong initial misleading call was by Ms Mamta, while her senior Ms Priyanka berated and scolded me, instead of providing any solutions. Flightmojo misled me instead of stating the booking as groupfare, and after that I was lied to regarding the documentation proving my booking.
After payment and recieving a pnr, when I went on the airlines website and entered the code, I was unable to retrieve any itinerary. I wanted to submit this for my visa .
Upon calling the website customer care, I was told that this code told you is actually just an example, and you cannot use it. All my pleas to receive some official proof of my booking in a group were denied, and I was told no further documentation proving my travel can be provided to me. I have only been provided by a pnr by flightmojo..the document given by them does not have any letterhead, name of any official, nor any booking code associated with the airlines.
I feel this is very wrong and fraudulent
1. If the air fare was under a group fare, this should have been mentioned on the website
2. The terms and conditions should be mailed and then I should accept or deny, not over a call, under duress by telling me the flight will get sold out
3. The wrong code was told to me, and this was specifically asked by me. I would not have done the booking if not for this wrong information.
This wrong initial misleading call was by Ms Mamta, while her senior Ms Priyanka berated and scolded me, instead of providing any solutions. Flightmojo misled me instead of stating the booking as groupfare, and after that I was lied to regarding the documentation proving my booking.