Ashwarya Pratap Singh
New member
- Seller Name
- Firstcry
- Company Name
- Firstcry
- Product Name
- R for Rabbit Jack and Jill Grand Innovative Baby Car Seat
- Website Name
- https://www.firstcry.com/
- Loss Amount
- 5630
- Ratings
Dear Sir/Madam,
I would like to formally raise a complaint against FirstCry for delivering a faulty product and failing to provide appropriate assistance, despite repeated follow-ups and escalation.
Details of the Purchase:
Immediately after delivery, I observed that the product was faulty, posing a potential risk to baby safety. Realizing this a few days after receiving the product, I raised a replacement request with FirstCry on 10th June 2026. However, FirstCry rejected my replacement request, citing the absence of the product carton as the reason.
As a consumer, I trusted FirstCry to deliver a high-quality, safe product, especially for something as crucial as baby safety equipment. Unfortunately, the product I received was defective, and the company has refused to provide any resolution to mitigate the situation.
Efforts Made to Resolve the Issue:
My Request:
I respectfully request that the Consumer Forum intervenes to address this concern and direct FirstCry to resolve the issue.
I therefore seek:
Immediate replacement of the defective car seat with a new, fully functional unit, or a full refund of the purchase amount.
Compensation for the inconvenience, time, and effort spent pursuing resolution.
Appropriate action against the seller for unfair trade practices and failure to address a legitimate product safety concern.
I believe consumers should not be forced to choose between their child's safety and a packaging requirement, particularly when a product has been acknowledged as defective by the seller themselves. It is unreasonable for a consumer to have to accept a defective product, especially one intended for the safety of a baby. I urge the Consumer Forum to take action to ensure FirstCry fulfills its responsibility.
Thank you for your time and attention to this matter.
I would like to formally raise a complaint against FirstCry for delivering a faulty product and failing to provide appropriate assistance, despite repeated follow-ups and escalation.
Details of the Purchase:
- Product: R for Rabbit Jack and Jill Baby Car Seat
- Order Date: 2nd June 2026
- Order Number: 31897824PZV362D5D1
- Delivery Date: 5th June 2026
- FirstCry Registered Account No - 8939347471
Immediately after delivery, I observed that the product was faulty, posing a potential risk to baby safety. Realizing this a few days after receiving the product, I raised a replacement request with FirstCry on 10th June 2026. However, FirstCry rejected my replacement request, citing the absence of the product carton as the reason.
As a consumer, I trusted FirstCry to deliver a high-quality, safe product, especially for something as crucial as baby safety equipment. Unfortunately, the product I received was defective, and the company has refused to provide any resolution to mitigate the situation.
Efforts Made to Resolve the Issue:
- Complaint Raised with FirstCry Team: I raised the issue with FirstCry’s customer care team on 10th June 2026 and have repeatedly followed up with them since then, but no satisfactory resolution has been provided.
- Evidence Provided: To substantiate my claim, I shared photos and videos of the defective product with their team, as well as detailed explanations during calls (approximately 3-4 times).
- Request for Support: I offered two potential solutions:
a. Replace or accept a return of the faulty product.
b. Send a technician to my home to inspect and fix the product, as this is a baby safety product.
Unfortunately, both requests were denied by FirstCry.
- FirstCry denied assistance for a replacement or return solely because I no longer had the carton of the product. While I understand that keeping packaging may be a standard policy, as a customer, I did not anticipate receiving a defective item needing return.
- They also refused to dispatch a technician, citing that they do not serve my location (Baner, Pune).
My Request:
I respectfully request that the Consumer Forum intervenes to address this concern and direct FirstCry to resolve the issue.
I therefore seek:
Immediate replacement of the defective car seat with a new, fully functional unit, or a full refund of the purchase amount.
Compensation for the inconvenience, time, and effort spent pursuing resolution.
Appropriate action against the seller for unfair trade practices and failure to address a legitimate product safety concern.
I believe consumers should not be forced to choose between their child's safety and a packaging requirement, particularly when a product has been acknowledged as defective by the seller themselves. It is unreasonable for a consumer to have to accept a defective product, especially one intended for the safety of a baby. I urge the Consumer Forum to take action to ensure FirstCry fulfills its responsibility.
Thank you for your time and attention to this matter.
