Harshit@21
New member
- Dealer Name
- Excitel Broadband
- Company Name
- Excitel Broadband Pvt. Ltd.
- Loss Amount
- 2500
- Ratings
I am filing this complaint against Excitel Broadband for extreme deficiency in service, negligence, and complete failure to resolve my internet connectivity issue.
My Excitel Wi-Fi connection has not been working properly for the last 15 days. The connection repeatedly gets disconnected, shows no signal/no internet, and has become practically unusable. Despite paying for the service, I have been deprived of internet access for almost half a month.
During this period, I have raised approximately 50 complaints/service tickets through the Excitel application and other support channels, but not even a single technician has visited my premises to check the problem. The company keeps closing/ignoring complaints without providing any actual resolution.
I was also provided the contact details of the assigned technician, Rupesh (8700735287), but he has completely ignored the issue and is not answering my calls, leaving the complaint unattended.
When I contacted Excitel customer care, instead of helping me, the representative behaved rudely and refused to arrange a technician visit. The agent stated that they cannot see any fault from their side and therefore will not send anyone. When I explained that my internet is not working and the problem needs physical inspection, the agent still refused assistance and disconnected the call.
It is unreasonable to expect a customer to diagnose the technical fault. My responsibility is to report that the internet service is not working; identifying and fixing the issue is the responsibility of Excitel and its technical team.
Due to this negligence, I have suffered inconvenience, loss of productivity, mental harassment, and financial loss as I have paid for a service which Excitel has failed to provide.
I have already raised a complaint on the National Consumer Helpline (NCH), however, no proper resolution has been provided till now.
I request immediate intervention and demand:
This repeated failure clearly amounts to deficiency in service and unfair treatment of a paying consumer.
My Excitel Wi-Fi connection has not been working properly for the last 15 days. The connection repeatedly gets disconnected, shows no signal/no internet, and has become practically unusable. Despite paying for the service, I have been deprived of internet access for almost half a month.
During this period, I have raised approximately 50 complaints/service tickets through the Excitel application and other support channels, but not even a single technician has visited my premises to check the problem. The company keeps closing/ignoring complaints without providing any actual resolution.
I was also provided the contact details of the assigned technician, Rupesh (8700735287), but he has completely ignored the issue and is not answering my calls, leaving the complaint unattended.
When I contacted Excitel customer care, instead of helping me, the representative behaved rudely and refused to arrange a technician visit. The agent stated that they cannot see any fault from their side and therefore will not send anyone. When I explained that my internet is not working and the problem needs physical inspection, the agent still refused assistance and disconnected the call.
It is unreasonable to expect a customer to diagnose the technical fault. My responsibility is to report that the internet service is not working; identifying and fixing the issue is the responsibility of Excitel and its technical team.
Due to this negligence, I have suffered inconvenience, loss of productivity, mental harassment, and financial loss as I have paid for a service which Excitel has failed to provide.
I have already raised a complaint on the National Consumer Helpline (NCH), however, no proper resolution has been provided till now.
I request immediate intervention and demand:
- Immediate restoration of my internet service through a proper technician visit.
- Compensation/refund or extension of my plan for the entire period during which the service remained unavailable.
- Action against the negligent behaviour of Excitel support staff and technician.
- Written explanation from Excitel regarding why repeated complaints were ignored for 15 days.
This repeated failure clearly amounts to deficiency in service and unfair treatment of a paying consumer.