imran.saifi53
New member
- Dealer Name
- Excitel
- Company Name
- Excitel
- Customer Care Number
- 011 69656965
- Loss Amount
- 3000
- Ratings
To,
The Hon'ble Consumer Disputes Redressal Commission
Complainant: Mohammad Imran
Opposite Party: Excitel Broadband Pvt. Ltd.
Complaint Details
I am a subscriber of Excitel Broadband services and have an active broadband subscription valid until 23 November 2026.
My broadband connection has been experiencing frequent and recurring service interruptions almost every day since Excitel's field engineer carried out cabling work near my premises. Prior to this intervention, the internet connection was functioning satisfactorily without any major disruptions.
Despite repeated complaints to the service provider, the issue remains unresolved. I have registered the following complaints with Excitel:
Ticket No. 77184876
Ticket No. 77248405
Nature of Grievance
Internet connectivity has become highly unstable and is frequently unavailable following the cabling work performed by Excitel's representatives.
The issue persists despite multiple service requests and basic troubleshooting efforts.
On several occasions, complaint tickets were allegedly closed without obtaining my confirmation and without providing a permanent resolution.
The repeated service outages have caused significant inconvenience and disruption to my professional work and daily activities.
The service provider has failed to restore reliable connectivity despite being given multiple opportunities to rectify the issue.
Deficiency in Service
The conduct of the service provider amounts to a clear deficiency in service and failure to provide the quality of service for which payment has already been made. The recurring interruptions, lack of effective resolution, and closure of complaints without customer consent demonstrate negligence and a failure to meet reasonable service obligations.
Relief Sought
In view of the above facts, I respectfully request the Hon'ble Commission to direct Excitel Broadband to:
Refund the proportionate amount for the unutilized portion of my subscription, which remains valid until 23 November 2026.
Compensate me for the inconvenience, harassment, and loss of productivity caused by the repeated service failures.
Reimburse any costs incurred in pursuing this complaint.
Pass any other order deemed fit in the interest of justice.
I am enclosing copies of the complaint tickets, payment records, and all relevant communications with the service provider in support of this complaint.
I submit this complaint seeking appropriate relief under the applicable consumer protection laws.
Sincerely,
Mohammad Imran
The Hon'ble Consumer Disputes Redressal Commission
Complainant: Mohammad Imran
Opposite Party: Excitel Broadband Pvt. Ltd.
Complaint Details
I am a subscriber of Excitel Broadband services and have an active broadband subscription valid until 23 November 2026.
My broadband connection has been experiencing frequent and recurring service interruptions almost every day since Excitel's field engineer carried out cabling work near my premises. Prior to this intervention, the internet connection was functioning satisfactorily without any major disruptions.
Despite repeated complaints to the service provider, the issue remains unresolved. I have registered the following complaints with Excitel:
Ticket No. 77184876
Ticket No. 77248405
Nature of Grievance
Internet connectivity has become highly unstable and is frequently unavailable following the cabling work performed by Excitel's representatives.
The issue persists despite multiple service requests and basic troubleshooting efforts.
On several occasions, complaint tickets were allegedly closed without obtaining my confirmation and without providing a permanent resolution.
The repeated service outages have caused significant inconvenience and disruption to my professional work and daily activities.
The service provider has failed to restore reliable connectivity despite being given multiple opportunities to rectify the issue.
Deficiency in Service
The conduct of the service provider amounts to a clear deficiency in service and failure to provide the quality of service for which payment has already been made. The recurring interruptions, lack of effective resolution, and closure of complaints without customer consent demonstrate negligence and a failure to meet reasonable service obligations.
Relief Sought
In view of the above facts, I respectfully request the Hon'ble Commission to direct Excitel Broadband to:
Refund the proportionate amount for the unutilized portion of my subscription, which remains valid until 23 November 2026.
Compensate me for the inconvenience, harassment, and loss of productivity caused by the repeated service failures.
Reimburse any costs incurred in pursuing this complaint.
Pass any other order deemed fit in the interest of justice.
I am enclosing copies of the complaint tickets, payment records, and all relevant communications with the service provider in support of this complaint.
I submit this complaint seeking appropriate relief under the applicable consumer protection laws.
Sincerely,
Mohammad Imran