Water Purifier Complaint Against Eureka Forbes Regarding Non-Implementation of AMC Extension

tubul_das

tubul_das

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Dealer Name
Eurekha Forbes
Company Name
Eurekha Forbes
Product Name
AMC for AG COMPACT-36 MTH
Customer Care Number
07039883333
Loss Amount
3700
Ratings
4.00 star(s)
Opposite Party Address
Eurekha Forbes, SHOP NO. 2, TRIMURTI PLAZA SAINAGAR, SATAVWADI
HADAPSAR PUNE 411029
Respected Sir/Madam,
I am writing to bring to your attention a long-pending issue with Eureka Forbes regarding my Annual Maintenance Contract (AMC). Despite repeated attempts to resolve the matter with the company's customer care, there has been no resolution to date.

The details of my complaint are as follows:

  1. AMC Details: I purchased an AMC from Eureka Forbes for the period from 18.12.2021 to 17.12.2024 for my Compact machine (AG COMPACT-36 MTH). A copy of the AMC document is attached for your reference.
  2. Upgrade Offer and Agreement: In November 2022, I received an offer from Eureka Forbes to upgrade my old Compact machine to a new model, AQUAGUARD SELECT CLASSIC+ 1, with the assurance that my existing AMC would be extended to cover the new machine. This condition was explicitly confirmed by the sales manager, Mr. Dhananjay Sonawane. Relevant communication details are attached.
  3. Purchase and Exchange: Based on this assurance, I exchanged my Compact machine for the new AQUAGUARD SELECT CLASSIC+ 1 model in November 2022. I have attached the purchase bill for reference.
  4. AMC Extension Issue: As per the agreement, the AMC was supposed to be extended for the new machine starting from November 2023, after the completion of the one-year warranty period for the new machine. However, this extension has not been implemented to date.
  5. Request for Refund: Given that I have not received any AMC services for the period from 2022 to 2024, I requested Eureka Forbes to refund the unused portion of my AMC amount corresponding to this period. Unfortunately, despite my numerous emails and calls to customercare@eurekaforbes.com, there has been no response from their side.
In light of the above, I respectfully request to take necessary action to ensure that Eureka Forbes either implements the AMC extension as agreed or refunds the unused portion of the AMC amount. I have attached all relevant documents, including the AMC, purchase bill, and communication records, for your reference.

I sincerely hope for your kind intervention and prompt resolution of this matter. Please let me know if any further details or documents are required from my side.

Thank you for your time and consideration.

Yours sincerely,
Subrata Das
A 503 Sylvania, Magarpatta City, Pune 411013
9049804217
 
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