Naveen Kumar Chintada
New member
- Dealer Name
- Eureka Forbes Ltd
- Company Name
- Eureka Forbes Ltd
- Product Name
- AQUASURE DELIGHT RO+UV+UF+MTDS
- Customer Care Number
- 7039883333
- Loss Amount
- 3699
- Ratings
I, Naveen am a consumer of Eureka Forbes Ltd. I am holding a Eureka Forbes product registered under my father’s name, Anand Ch, with the registered mobile number *******507.
I had purchased an Annual Maintenance Contract (AMC) from Eureka Forbes and raised a service request bearing Request ID: CA-0223-010022949. Despite making full payment and raising the request more than two days ago, no technician has visited my residence to inspect or resolve the issue.
I have contacted Eureka Forbes customer care multiple times. On every occasion, I was given the same assurance that a technician would visit “soon.” These assurances have proven to be false and misleading. I request the Honorable Authority to direct the company to review the recorded calls, which will clearly establish repeated misinformation and lack of intent to resolve the issue.
Further, I escalated the matter twice to the escalation team of Eureka Forbes. Even after escalation, no resolution, technician visit, or proper communication was provided. This clearly constitutes deficiency in service under the Consumer Protection Act, 2019.
Due to continuous negligence, false assurances, and mental harassment caused by Eureka Forbes, I have lost confidence in their services and have decided to discontinue the AMC.
Therefore, I humbly request the Honorable Authority to:
I declare that the facts stated above are true and correct to the best of my knowledge.
Complainant:
Naveen
Mobile: *******507
I had purchased an Annual Maintenance Contract (AMC) from Eureka Forbes and raised a service request bearing Request ID: CA-0223-010022949. Despite making full payment and raising the request more than two days ago, no technician has visited my residence to inspect or resolve the issue.
I have contacted Eureka Forbes customer care multiple times. On every occasion, I was given the same assurance that a technician would visit “soon.” These assurances have proven to be false and misleading. I request the Honorable Authority to direct the company to review the recorded calls, which will clearly establish repeated misinformation and lack of intent to resolve the issue.
Further, I escalated the matter twice to the escalation team of Eureka Forbes. Even after escalation, no resolution, technician visit, or proper communication was provided. This clearly constitutes deficiency in service under the Consumer Protection Act, 2019.
Due to continuous negligence, false assurances, and mental harassment caused by Eureka Forbes, I have lost confidence in their services and have decided to discontinue the AMC.
Therefore, I humbly request the Honorable Authority to:
- Direct Eureka Forbes Ltd. to refund the full AMC amount paid by me.
- Take appropriate action against the company for deficiency in service and unfair trade practices.
- Award suitable compensation for mental harassment and inconvenience caused (if deemed fit).
I declare that the facts stated above are true and correct to the best of my knowledge.
Complainant:
Naveen
Mobile: *******507