Complaint against ElanaWear for defective and misleading product delivery

Shipra Das

Shipra Das

New member
Seller Name
Elanawear
Company Name
Elanawear
Product Name
Jeans
Website Name
elanawear.in
Customer Care Number
9116189866
Loss Amount
1501
Ratings
1.00 star(s)
Opposite Party Address
1st Floor, Megha Commercial Complex, Dibrugarh – 786001
I am lodging this complaint against an online seller named ElanaWear, from whom I ordered 3 pairs of jeans for ₹1500 through their Instagram page/website link.

On receiving the parcel today, I found that only 1 pair of jeans was delivered. Moreover, the product is dirty, unhygienic, and completely different from what was advertised on their platform. The seller’s Instagram page/website has now become unreachable, and I am unable to contact them for replacement, refund, or return.

This clearly amounts to fraudulent trade practice, false advertising, and deficiency in service under the Consumer Protection Act, 2019.
 
Hello @Shipra Das

Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
Back
Top