Complaint Against DTDC for Fraudulent Shipment Practices, Deficiency of Service, and Damage to Consignment

Sneha Verma

New member
Dealer Name
Naresh Chauhan, DTDC courier, Kaladhungi road, Haldwani
Company Name
DTDC courier
Customer Care Number
9606911811
Loss Amount
7000
Ratings
1.00 star(s)
Opposite Party Address
Shalimar City, Ghaziabad, 201005
I am filing this complaint against DTDC courier services for fraudulent practices, deficiency in service, and causing damage to my consignment.

  1. I had specifically paid for air shipment to ensure timely delivery, but DTDC wrongfully dispatched my consignment via surface mode while still charging me for air shipment. This amounts to fraud and misrepresentation.
  2. During transit, DTDC staff mishandled the consignment, destroying the outer packaging. As a result, the order was delivered in a damaged and unacceptable condition.
  3. Due to DTDC’s negligence and fraudulent conduct, I suffered financial loss, delay in delivery, and mental harassment. Despite repeated complaints, DTDC has neither issued a refund for the excess charges nor compensated me for the damage caused.
This clearly constitutes deficiency of service and unfair trade practices under the Consumer Protection Act, 2019.

I therefore seek the following reliefs:

  • Refund of the full amount charged for air shipment.
  • Compensation for the damage to my goods and packaging, covering the actual financial loss incurred.
  • Additional compensation for the mental harassment, inconvenience, and delay caused.
  • Strict action and penalty against DTDC to prevent such malpractice in the future.

The parcel was shipped from Haldwani from this dtdc office: Google Search
Paid amount: 1,750/-
 

Attachments

  • IMG_1979.jpeg
    IMG_1979.jpeg
    952.3 KB · Views: 2
  • IMG_1982.jpeg
    IMG_1982.jpeg
    125.3 KB · Views: 2
  • IMG_1980.jpeg
    IMG_1980.jpeg
    174.3 KB · Views: 2
  • IMG_1986.jpeg
    IMG_1986.jpeg
    641.3 KB · Views: 2
  • IMG_1985.jpeg
    IMG_1985.jpeg
    288.7 KB · Views: 2
Back
Top