dmhashete
New member
- Company Name
- Domino's Pizza antop hill branch mumbai
- Product Name
- Pizza
- Loss Amount
- 0
- Ratings
I am writing this email to register a formal complaint regarding the extremely unprofessional and unacceptable service provided by the Domino's Antop Hill Branch for my order #1498747502.
On 1st August 2026, I placed an online prepaid order worth ₹4,008.90 at 1:12 PM for 25 customers. The order was scheduled to be delivered at 4:30 PM for an important Customer Delight Meeting organized by my company.
This was not a personal food order. It was an official corporate event where our valued customers were invited for refreshments. Because Domino's failed to deliver the order, my company faced embarrassment in front of all our customers.
To make matters worse:
Domino's has removed the Cash on Delivery option for orders above ₹3,000, forcing me to make the full payment online.
I received no confirmation call from the restaurant, although I have always received one for previous orders.
I repeatedly tried contacting the Antop Hill store, but the number was unreachable.
Until around 4:15 PM, the app continued to show that my order was confirmed.
At exactly 4:30 PM, without any prior call, message, or explanation, the restaurant cancelled my order.
This is not merely a delayed delivery or a refund issue. This incident resulted in severe professional embarrassment and damaged my credibility in front of my company's customers. Such irresponsible behaviour from Domino's is completely unacceptable.
I therefore request the following:
A written apology from the Domino's Antop Hill Branch for the humiliation and inconvenience caused.
A detailed explanation as to why the order was cancelled without any prior communication.
Strict disciplinary action against the staff responsible for this negligence.
Assurance that no other customer will have to face such an unacceptable experience in the future.
If I do not receive a satisfactory response, I will be compelled to escalate this matter to higher authorities and the appropriate consumer grievance platforms. This level of service is completely against the standards expected from a reputed brand like Domino's.
I expect your prompt response and resolution.
Regards,
Darshan Mhashete
Chunabhatti, Sion, Mumbai
Order ID: 1498747502
On 1st August 2026, I placed an online prepaid order worth ₹4,008.90 at 1:12 PM for 25 customers. The order was scheduled to be delivered at 4:30 PM for an important Customer Delight Meeting organized by my company.
This was not a personal food order. It was an official corporate event where our valued customers were invited for refreshments. Because Domino's failed to deliver the order, my company faced embarrassment in front of all our customers.
To make matters worse:
Domino's has removed the Cash on Delivery option for orders above ₹3,000, forcing me to make the full payment online.
I received no confirmation call from the restaurant, although I have always received one for previous orders.
I repeatedly tried contacting the Antop Hill store, but the number was unreachable.
Until around 4:15 PM, the app continued to show that my order was confirmed.
At exactly 4:30 PM, without any prior call, message, or explanation, the restaurant cancelled my order.
This is not merely a delayed delivery or a refund issue. This incident resulted in severe professional embarrassment and damaged my credibility in front of my company's customers. Such irresponsible behaviour from Domino's is completely unacceptable.
I therefore request the following:
A written apology from the Domino's Antop Hill Branch for the humiliation and inconvenience caused.
A detailed explanation as to why the order was cancelled without any prior communication.
Strict disciplinary action against the staff responsible for this negligence.
Assurance that no other customer will have to face such an unacceptable experience in the future.
If I do not receive a satisfactory response, I will be compelled to escalate this matter to higher authorities and the appropriate consumer grievance platforms. This level of service is completely against the standards expected from a reputed brand like Domino's.
I expect your prompt response and resolution.
Regards,
Darshan Mhashete
Chunabhatti, Sion, Mumbai
Order ID: 1498747502
