Anmoldeep_S
New member
- Company Name
- Domino's Pizza
- Product Name
- Extravaganza Pizza
- Loss Amount
- 383
- Ratings
I am filing this complaint regarding a very serious and unacceptable experience with Domino’s.
I placed an order through the Domino’s app. The order was marked as delivered even though the order was not ready/actually delivered at that time. This raises serious concerns regarding the accuracy of the delivery process and compliance with Domino’s own policies.
More importantly, when I finally received the order, the pizza I received was incorrect and contained jalapeños. I have an allergy to jalapeños, and therefore receiving an item containing them is a serious food-safety concern.
I contacted the store regarding the issue. The manager, Mr. Deepak Bind, was involved, but the manner in which the issue was handled did not provide me with a satisfactory resolution. He gave me the same pizza by hand-picking the jalapenos from my order due to which i suffered allergic reaction. The entire experience demonstrates serious deficiencies.
No superior has even contacted me yet. I tried so many times and i have been said they are busy so they can't talk.
I request:
This is particularly serious because food allergies can result in genuine health consequences, and customers should not have to worry that an incorrectly prepared order could put their health at risk.
I request the Consumer Court Advisor team to take up my complaint against Domino’s.
I placed an order through the Domino’s app. The order was marked as delivered even though the order was not ready/actually delivered at that time. This raises serious concerns regarding the accuracy of the delivery process and compliance with Domino’s own policies.
More importantly, when I finally received the order, the pizza I received was incorrect and contained jalapeños. I have an allergy to jalapeños, and therefore receiving an item containing them is a serious food-safety concern.
I contacted the store regarding the issue. The manager, Mr. Deepak Bind, was involved, but the manner in which the issue was handled did not provide me with a satisfactory resolution. He gave me the same pizza by hand-picking the jalapenos from my order due to which i suffered allergic reaction. The entire experience demonstrates serious deficiencies.
No superior has even contacted me yet. I tried so many times and i have been said they are busy so they can't talk.
I request:
- A proper investigation into why an item containing an allergen was supplied.
- Investigation into why the order was marked as delivered before it was actually ready/delivered.
- Appropriate strict action against the responsible staff/store for the food-safety lapse, so that such an incident does not happen to another customer.
- A written explanation from Domino’s regarding how such an incident occurred and what corrective measures will be taken.
This is particularly serious because food allergies can result in genuine health consequences, and customers should not have to worry that an incorrectly prepared order could put their health at risk.
I request the Consumer Court Advisor team to take up my complaint against Domino’s.