shaminameen
New member
- Seller Name
- Anamika Kumari
- Company Name
- Diva Dualti
- Product Name
- T Shirts
- Customer Care Number
- +916205109187
- Loss Amount
- 220000
- Ratings
- Opposite Party Address
- Denver, Colorado, USA
**Company:** Diva Dualti
**Owner:** Anamika
**Total Refund Requested:** ₹220,000
My Name is Shamin and I am the owner of Choize Unlimited, a Colorado, USA-based small business specializing in handcrafted apparel, bags, and accessories, committed to offering high-quality products and maintaining strong relationships with our customers and business clients.
I am filing this complaint against Diva Dualti and its owner, Anamika, regarding a bulk T-shirt manufacturing order placed for my business and my client, MVM.
### 1. Original Order – Incorrect Sizing
In March 2026, I placed an order for 320 custom T-shirts with Diva Dualti. The original manufacturing cost was ₹128,000, with an additional ₹80,000 quoted for shipping.
Throughout the ordering process, I specifically emphasized the importance of product quality and accurate sizing.
When the original shipment arrived, the fabric and printing quality were satisfactory. However, the T-shirts did not match the agreed sizing specifications, and there were inconsistencies with the size labels.
My client, MVM, was extremely dissatisfied with the sizing discrepancies.
### 2. Agreement to Manufacture Replacement T-Shirts
After I reported the problems, Diva Dualti agreed to manufacture 128 replacement T-shirts, including 20 for MVM and 108 for my business.
I specifically requested that the 20 replacement T-shirts for MVM be shipped first because my client was already unhappy with the original order, and I wanted to resolve their concerns as quickly as possible.
I paid an additional ₹12,000 toward shipping the replacement T-shirts.
I agreed to this arrangement in good faith, expecting Diva Dualti to correct the original sizing mistakes while maintaining the acceptable fabric and printing quality of the first shipment.
### 3. MVM's 20 Replacement T-Shirts – Serious Quality Problems
The 20 replacement T-shirts for MVM were delivered on July 23, 2026.
Unfortunately, these replacement products were of significantly inferior quality compared with the original shipment.
The problems included:
- Fabric discoloration and inconsistent colors.
- T-shirt colors changing after washing.
- Dye bleeding and transferring onto other clothing during washing.
- Visible quality defects that made the products unsuitable for their intended use.
I had specifically emphasized that product quality was extremely important. The replacement order was intended to correct sizing errors, not introduce new fabric-quality problems.
My client was extremely dissatisfied with the replacement products. This further damaged their confidence in my business and created an embarrassing situation for me as their supplier.
I have photographs and videos documenting these problems.
### 4. Remaining 108 Replacement T-Shirts
The agreed replacement order consisted of 128 T-shirts.
At my request, Diva Dualti shipped MVM's 20 replacement T-shirts first. The remaining 108 replacement T-shirts intended for my business have not been delivered.
Given the serious quality problems discovered in MVM's replacement shipment, I have lost confidence in the quality of the remaining replacement products.
I do not consider simply receiving additional T-shirts manufactured using the same potentially problematic fabric and dyeing process to be an acceptable resolution.
### 5. Attempts to Resolve the Matter
On July 25, 2026, I shared multiple videos with Diva Dualti documenting the problems and explained that the T-shirts could not be sold.
On August 13, 2026, I followed up and requested an explanation of how Diva Dualti intended to remedy the situation. They would not return my calls or respond to my texts.
On September 3, 2026, I communicated my intention to file a consumer complaint.
I had already given Diva Dualti an opportunity to correct the original manufacturing mistakes. Unfortunately, the corrective shipment introduced further quality problems rather than resolving the dispute.
6. Financial Loss and Damage to My Business
This experience has caused financial losses, wasted time, and damage to my business relationship with MVM.
I relied on Diva Dualti to manufacture T-shirts according to the agreed specifications and expected the supplier to take responsibility when problems occurred.
Instead, the original shipment had sizing discrepancies, and the replacement shipment for MVM suffered serious fabric-quality problems.
As a small business owner, maintaining customer trust is extremely important. This experience has negatively affected my business reputation and my relationship with a valued client.
7. Full Refund Requested
I am requesting a full refund of the amounts paid in connection with this order:
Original T-shirt manufacturing ₹128,000
Original shipping ₹80,000
Additional replacement shipping₹12,000
Total Refund Requested₹220,000
I request that Diva Dualti and its owner, Anamika:
Acknowledge the original sizing discrepancies and serious quality problems with MVM's replacement T-shirts.
Take responsibility for the unsuccessful corrective manufacturing process.
Provide a full refund of ₹220,000.
Respond in writing with a clear timeline for resolving the complaint and issuing the refund.
I have retained the WhatsApp conversation history, order records, payment confirmations, photographs, and videos as supporting evidence.
I am filing this complaint to seek a fair resolution after repeated unsuccessful attempts to resolve the matter directly with Diva Dualti.
I reserve the right to pursue further remedies if the matter remains unresolved.
**Owner:** Anamika
**Total Refund Requested:** ₹220,000
My Name is Shamin and I am the owner of Choize Unlimited, a Colorado, USA-based small business specializing in handcrafted apparel, bags, and accessories, committed to offering high-quality products and maintaining strong relationships with our customers and business clients.
I am filing this complaint against Diva Dualti and its owner, Anamika, regarding a bulk T-shirt manufacturing order placed for my business and my client, MVM.
### 1. Original Order – Incorrect Sizing
In March 2026, I placed an order for 320 custom T-shirts with Diva Dualti. The original manufacturing cost was ₹128,000, with an additional ₹80,000 quoted for shipping.
Throughout the ordering process, I specifically emphasized the importance of product quality and accurate sizing.
When the original shipment arrived, the fabric and printing quality were satisfactory. However, the T-shirts did not match the agreed sizing specifications, and there were inconsistencies with the size labels.
My client, MVM, was extremely dissatisfied with the sizing discrepancies.
### 2. Agreement to Manufacture Replacement T-Shirts
After I reported the problems, Diva Dualti agreed to manufacture 128 replacement T-shirts, including 20 for MVM and 108 for my business.
I specifically requested that the 20 replacement T-shirts for MVM be shipped first because my client was already unhappy with the original order, and I wanted to resolve their concerns as quickly as possible.
I paid an additional ₹12,000 toward shipping the replacement T-shirts.
I agreed to this arrangement in good faith, expecting Diva Dualti to correct the original sizing mistakes while maintaining the acceptable fabric and printing quality of the first shipment.
### 3. MVM's 20 Replacement T-Shirts – Serious Quality Problems
The 20 replacement T-shirts for MVM were delivered on July 23, 2026.
Unfortunately, these replacement products were of significantly inferior quality compared with the original shipment.
The problems included:
- Fabric discoloration and inconsistent colors.
- T-shirt colors changing after washing.
- Dye bleeding and transferring onto other clothing during washing.
- Visible quality defects that made the products unsuitable for their intended use.
I had specifically emphasized that product quality was extremely important. The replacement order was intended to correct sizing errors, not introduce new fabric-quality problems.
My client was extremely dissatisfied with the replacement products. This further damaged their confidence in my business and created an embarrassing situation for me as their supplier.
I have photographs and videos documenting these problems.
### 4. Remaining 108 Replacement T-Shirts
The agreed replacement order consisted of 128 T-shirts.
At my request, Diva Dualti shipped MVM's 20 replacement T-shirts first. The remaining 108 replacement T-shirts intended for my business have not been delivered.
Given the serious quality problems discovered in MVM's replacement shipment, I have lost confidence in the quality of the remaining replacement products.
I do not consider simply receiving additional T-shirts manufactured using the same potentially problematic fabric and dyeing process to be an acceptable resolution.
### 5. Attempts to Resolve the Matter
On July 25, 2026, I shared multiple videos with Diva Dualti documenting the problems and explained that the T-shirts could not be sold.
On August 13, 2026, I followed up and requested an explanation of how Diva Dualti intended to remedy the situation. They would not return my calls or respond to my texts.
On September 3, 2026, I communicated my intention to file a consumer complaint.
I had already given Diva Dualti an opportunity to correct the original manufacturing mistakes. Unfortunately, the corrective shipment introduced further quality problems rather than resolving the dispute.
6. Financial Loss and Damage to My Business
This experience has caused financial losses, wasted time, and damage to my business relationship with MVM.
I relied on Diva Dualti to manufacture T-shirts according to the agreed specifications and expected the supplier to take responsibility when problems occurred.
Instead, the original shipment had sizing discrepancies, and the replacement shipment for MVM suffered serious fabric-quality problems.
As a small business owner, maintaining customer trust is extremely important. This experience has negatively affected my business reputation and my relationship with a valued client.
7. Full Refund Requested
I am requesting a full refund of the amounts paid in connection with this order:
Original T-shirt manufacturing ₹128,000
Original shipping ₹80,000
Additional replacement shipping₹12,000
Total Refund Requested₹220,000
I request that Diva Dualti and its owner, Anamika:
Acknowledge the original sizing discrepancies and serious quality problems with MVM's replacement T-shirts.
Take responsibility for the unsuccessful corrective manufacturing process.
Provide a full refund of ₹220,000.
Respond in writing with a clear timeline for resolving the complaint and issuing the refund.
I have retained the WhatsApp conversation history, order records, payment confirmations, photographs, and videos as supporting evidence.
I am filing this complaint to seek a fair resolution after repeated unsuccessful attempts to resolve the matter directly with Diva Dualti.
I reserve the right to pursue further remedies if the matter remains unresolved.