- Loss Amount
- 2150000
- Ratings
I wish to formally raise a consumer complaint against Decorpot Interiors, RS Puram, regarding the interior work undertaken for my residential property.
We engaged Decorpot Interiors on 30 September 2025 for our house interior project, with the agreed project completion date of 8 September 2026. However, despite the completion deadline having passed, the project remains incomplete, and we continue to face several unresolved issues.
The following are the major grievances:
We engaged Decorpot Interiors on 30 September 2025 for our house interior project, with the agreed project completion date of 8 September 2026. However, despite the completion deadline having passed, the project remains incomplete, and we continue to face several unresolved issues.
The following are the major grievances:
- Unreasonable Delay in Project Completion: Despite the agreed completion date of 8 September 2026, the project has not been completed even after repeated follow-ups.
- Full Payment Made – Incomplete Work: We have already made the full payment in July 2026, based on the commitments made by Decorpot Interiors. However, several materials are yet to be delivered, and significant portions of the work remain incomplete.
- Discrepancies Between Approved Designs and Installation: There are multiple discrepancies between the designs approved by us and the actual installation carried out at the site. The installed work does not match the agreed design specifications, and several alignment-related issues remain unresolved.
- Missing Materials and Pending Rectification: Despite repeated requests over an extended period, the missing materials have not been supplied, and the alignment and installation defects have not been rectified.
- Poor Customer Service and Lack of Response: I have been continuously following up with the concerned team for project completion and resolution of the issues. Unfortunately, I have not received proper responses, clear commitments, or a satisfactory resolution. The lack of accountability and communication has caused considerable inconvenience and frustration.
- Failure to Provide Tax Invoices: Although payment receipts were issued whenever payments were made, we have not received the corresponding detailed tax invoices despite having paid the entire project amount. This raises serious concerns regarding proper billing and documentation of the transaction.