Car Complaint Against Cars24 for Selling Vehicle with Tampered Chassis Number

Gaganpreet Singh

Gaganpreet Singh

New member
Model
2015
Dealer Name
CARS 24 India
Company Name
CARS24 India
Customer Care Number
7428 898 224
Loss Amount
773000
Ratings
1.00 star(s)
Opposite Party Address
Ground floor, C-87, RDC, Raj Nagar, near Vijaya Bank · 093192 83553
Company Name: Cars24 Services Pvt. Ltd.

Sector: Automobile – Used Vehicle

Transaction Year: 2021

Vehicle Details:

  • Make & Model: Mahindra Thar- 2015
  • Chassis No.: ending with 60783
  • Registration No.: UP14CR8862
Complaint Description:

I purchased a used Mahindra Thar from Cars24 through their online platform in 2021. I was assured that the vehicle had passed all checks, was legally verified, and ready for transfer. I am the second registered owner as per the RC which was handled by cars 24 itself.

Recently, when I attempted to resell the vehicle, I was informed by an authorized dealership and the UP Government RTO that the chassis number had been reprinted, which is considered tampering. As a result, the resale transaction was declined, and I am being falsely implicated in possible illegal activity despite having no knowledge of the issue.
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Upon raising this issue, Cars24 later informed me over email that the previous owner had the chassis reprinted at a Mahindra dealership. This fact was never disclosed at the time of sale.


If this detail was known to Cars24, it should have been disclosed clearly to the buyer. If not known, it reflects a lack of proper verification by their inspection team. Either way, it amounts to deficiency in service and unfair trade practice.

Cars24 has clearly failed to:

  • Conduct proper verification of the vehicle's authenticity.
  • Disclose crucial information at the time of sale.
  • Provide post-sale support or resolution.
This has caused me severe mental stress, reputational harm, and financial loss, and I demand immediate action.

Relief Sought:

  • Full refund of the vehicle’s purchase price: ₹773000
  • Compensation for damages and harassment: ₹100000
  • Written clarification absolving me of wrongdoing in front of the RTO

Kindly treat this as an urgent grievance. I reserve the right to escalate this to legal and consumer court proceedings if not resolved within 15 days.
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I am sold my car breeza to car24 on date 26.08.2024 it's been a year nearly my RC transfer has not been taken place when they purchased my car they told me it will hardly take 3 months for ownership tranfer but now they are not answering any call also they blocked my number, answering scripted mail.
Do not believe this company they are totally fraud .
RC transfer not done nearly 1 year .
DL9CAQ7716
 
Dear @Gaganpreet Singh
We have reviewed your details regarding the purchase of a 2015 Mahindra Thar from CARS24 in 2021, which was later found to have a tampered chassis number. Such incidents are serious and warrant immediate attention.

Legal Grounds:
Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving the sale of a vehicle with a tampered chassis number, falls under this definition.

Recommended Actions:

  1. Document All Communications: Keep records of all interactions with CARS24, including emails, call logs, and service requests.
  2. File a Complaint with the Consumer Forum: Approach the Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.
  3. Seek Legal Assistance: Consult with our legal professional to draft and send a formal legal notice to CARS24, demanding resolution.
Documentation Required:
  • Proof of purchase (invoice or receipt).
  • Photographs or videos showcasing the tampered chassis number.
  • Service request numbers and correspondence with CARS24.
  • Case Files: Index, Memo, Event, Affidavit, Proforma etc..

Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
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