vinodh.shankar
New member
- Dealer Name
- Urbanrise
- Company Name
- Urbanrise
- Customer Care Number
- 8750543040
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- World of Joy,SURVEY NO.117/2, Siruseri, Tamil Nadu 603103
complaint regarding the non-refund of my advance booking amount of ₹2,00,000, which I paid to block Flat B716 in the “World of Joy” project located in Siruseri, Chennai.
The advance payment was made on 29 November 2025 to reserve the above-mentioned flat. Due to unavoidable personal circumstances, I informed the builder within one week via email that I wished to cancel the booking and requested a refund of the advance amount.
Despite my cancellation being communicated promptly, it has now been more than three months, and the builder has failed to return my advance payment.
Since then, I have made multiple attempts to follow up with their team:
I am currently facing personal financial urgency and require these funds, but the builder continues to delay the refund without any valid justification. This behavior is extremely unprofessional and amounts to unfair trade practice and harassment of a customer.
I kindly request the forum’s guidance and intervention to:
I request the forum to kindly assist in resolving this matter at the earliest.
The advance payment was made on 29 November 2025 to reserve the above-mentioned flat. Due to unavoidable personal circumstances, I informed the builder within one week via email that I wished to cancel the booking and requested a refund of the advance amount.
Despite my cancellation being communicated promptly, it has now been more than three months, and the builder has failed to return my advance payment.
Since then, I have made multiple attempts to follow up with their team:
- I contacted the CRM team, who redirected me to the Sales team.
- The Sales team then asked me to contact the GM.
- I attempted to reach Mr. Anand and Mr. Prabhu, but there has been no response from them.
I am currently facing personal financial urgency and require these funds, but the builder continues to delay the refund without any valid justification. This behavior is extremely unprofessional and amounts to unfair trade practice and harassment of a customer.
I kindly request the forum’s guidance and intervention to:
- Ensure immediate refund of my advance amount of ₹2,00,000.
- Direct the builder to provide a written explanation for the delay.
- Take necessary action to prevent such practices from affecting other customers.
I request the forum to kindly assist in resolving this matter at the earliest.