Complaint Against Blinkit for Delivery of Used and Incomplete Earphones and Refusal of Refund

[Aaryan Patil]

Seller Name

Blinkit / Blinkit Commerce Private Limited

Company Name

Blink Commerce Private Limited

Product Name

Noise buds trance

Website Name

blinkit.com

Loss Amount

1012

Ratings

5.00 star(s)

Opposite Party Address

Ground Floor, Tower A, Pioneer Square Building, Golf Course Extension Road, Sector 62, Gurugram – 122098, Haryana, India

I am filing this complaint against Blinkit regarding the delivery of a used, opened, and incomplete pair of earphones for which I paid approximately ₹1,000.
The product was delivered to me in an outer bag that was already torn and wet from one side. As it was raining heavily at the time of delivery, I initially assumed that the wetness was caused by the rain and therefore did not suspect any issue with the package. I was also not aware that the order was being delivered under an open-box delivery process. The delivery partner did not inform me that the order was an open-box delivery, nor did he ask me to inspect the product in his presence before leaving.
After opening the package, I discovered that the product box was already opened/unsealed and the earphones appeared to have been previously used. Furthermore, one of the earbuds was missing/broken, making the product incomplete and unusable for its intended purpose.
By the time I discovered these issues, the delivery partner had already left the premises. I immediately attempted to contact Blinkit's customer support and requested a replacement or refund. However, my complaint was not properly addressed, and Blinkit refused to provide a resolution on the ground that the order was an open-box delivery and that I should have inspected the product before accepting it.
I respectfully submit that I was not informed of the open-box delivery requirement at the time of delivery and was not provided a reasonable opportunity to inspect the product in the presence of the delivery partner. The product was delivered with visibly damaged packaging and was subsequently found to be opened, apparently used, and incomplete.
Despite bringing the matter to Blinkit's attention, the company has failed to provide an appropriate replacement or refund. I have preserved the packaging and product and have photographs/videos and screenshots of the order and my communication with Blinkit's customer support as evidence.
I therefore request the Hon'ble Consumer Commission to consider the matter and grant appropriate relief, including a full refund of the amount paid for the defective/incomplete product, appropriate compensation for the inconvenience and loss suffered, and any other relief that the Hon'ble Commission deems fit and proper in the circumstances.