Hritik Sharma
New member
- Company Name
- Bharti Airtel Limited
- Loss Amount
- 1700
- Ratings
- Opposite Party Address
- Noida sector 63 H block
To,
The Hon’ble Consumer Grievance Redressal Authority,
Respected Sir/Madam,
I am writing to formally raise a complaint against Bharti Airtel Limited regarding the continuous failure to resolve my internet connectivity issues despite repeated complaints over the past 2–3 months. I have been an Airtel customer for approximately 6–7 years and have consistently maintained a good payment history, never missing a single payment prior to this ongoing dispute.
For the past 2–3 months, I have been experiencing persistent internet service issues. Despite raising multiple complaints with Airtel customer care, I have not received any satisfactory resolution. I have also escalated the matter through emails to the Airtel Nodal Officer, Appellate Authority, and Grievance Redressal Team. Unfortunately, even after these escalations, my issue remains unresolved.
Despite the continued failure to provide satisfactory internet services, Airtel continues to demand payment of the disputed postpaid bill. Since I have not received the internet services to the expected and paid standard, I have disputed the bill and informed Airtel’s concerned officials via email that I am seeking a fair resolution and appropriate adjustment of the charges for the period during which the service was defective.
Instead of resolving my grievance, Airtel has barred my outgoing and internet services due to non-payment. I am also concerned that my incoming services may be disconnected soon, which could cause significant inconvenience and affect my ability to receive important calls, messages, and OTPs.
I believe that a customer who has repeatedly reported service deficiencies and exhausted the company’s internal grievance redressal channels deserves a fair investigation and a reasoned resolution rather than continued service restrictions without addressing the underlying complaint.
I wish to clarify that I am not refusing to pay legitimate charges. I am disputing the bill because of the unresolved service issues and am requesting a fair assessment of the charges for the affected period before being required to settle the disputed amount.
Customer Details:
I have remained a loyal Airtel customer for 6–7 years and expect the company to handle this matter fairly and professionally. I request your intervention to ensure that my complaint is investigated impartially and that a reasonable resolution is provided at the earliest.
Thank you for your time and consideration.
Yours faithfully,
Hritik Sharma
Mobile Number: 9312413102
Email: [hritik8510@gmail.com]
Address: [Chhajarsi Colony sector 63 Noida Gautam Buddar Nagar 201301]
Date: [12-10-2026]
The Hon’ble Consumer Grievance Redressal Authority,
Respected Sir/Madam,
I am writing to formally raise a complaint against Bharti Airtel Limited regarding the continuous failure to resolve my internet connectivity issues despite repeated complaints over the past 2–3 months. I have been an Airtel customer for approximately 6–7 years and have consistently maintained a good payment history, never missing a single payment prior to this ongoing dispute.
For the past 2–3 months, I have been experiencing persistent internet service issues. Despite raising multiple complaints with Airtel customer care, I have not received any satisfactory resolution. I have also escalated the matter through emails to the Airtel Nodal Officer, Appellate Authority, and Grievance Redressal Team. Unfortunately, even after these escalations, my issue remains unresolved.
Despite the continued failure to provide satisfactory internet services, Airtel continues to demand payment of the disputed postpaid bill. Since I have not received the internet services to the expected and paid standard, I have disputed the bill and informed Airtel’s concerned officials via email that I am seeking a fair resolution and appropriate adjustment of the charges for the period during which the service was defective.
Instead of resolving my grievance, Airtel has barred my outgoing and internet services due to non-payment. I am also concerned that my incoming services may be disconnected soon, which could cause significant inconvenience and affect my ability to receive important calls, messages, and OTPs.
I believe that a customer who has repeatedly reported service deficiencies and exhausted the company’s internal grievance redressal channels deserves a fair investigation and a reasoned resolution rather than continued service restrictions without addressing the underlying complaint.
I wish to clarify that I am not refusing to pay legitimate charges. I am disputing the bill because of the unresolved service issues and am requesting a fair assessment of the charges for the affected period before being required to settle the disputed amount.
Customer Details:
- Service Provider: Bharti Airtel Limited
- Mobile Number: 9312413102
- Connection Type: Postpaid
- Duration of Service Issues: Approximately 2–3 months
- Previous Escalations: Airtel Customer Care, Nodal Officer, Appellate Authority, and Grievance Redressal Team
- Direct Airtel to investigate my complaint and resolve the persistent internet connectivity issues.
- Review my disputed postpaid bill and provide an appropriate waiver, credit, or adjustment for the period during which the internet services were deficient, subject to verification of the service issues and applicable terms.
- Direct Airtel to provide a detailed and transparent breakdown of the bill, including the charges for the disputed period.
- Consider restoration of my outgoing and internet services and protection against disconnection of incoming services while the billing dispute is being examined, to the extent permitted under applicable rules.
- Direct Airtel to provide a written response explaining the action taken on my repeated complaints and escalations.
- Ensure that I am not subjected to unfair treatment or avoidable inconvenience because of a genuine and unresolved service-related billing dispute.
I have remained a loyal Airtel customer for 6–7 years and expect the company to handle this matter fairly and professionally. I request your intervention to ensure that my complaint is investigated impartially and that a reasonable resolution is provided at the earliest.
Thank you for your time and consideration.
Yours faithfully,
Hritik Sharma
Mobile Number: 9312413102
Email: [hritik8510@gmail.com]
Address: [Chhajarsi Colony sector 63 Noida Gautam Buddar Nagar 201301]
Date: [12-10-2026]
