srivprabhat
New member
- Institute Name
- BE10X SERVICES PRIVATE LIMITED
- Customer Care Number
- 9240233140
- Loss Amount
- 31209
- Ratings
- Opposite Party Address
- Prabhat Kumar Srivastava
Dear Sir/Madam,
I respectfully request appropriate intervention and action against Be10X (Goenka Kachave LLP) regarding my purchase of their AI Career Accelerator Inner Circle / AI Mastery Program.
I seek a full refund of ₹31,209, along with appropriate compensation for the inconvenience, loss of time, and difficulties I have experienced in relation to the course, its support and the subsequent cancellation/refund process.
My complaint is based on the following facts and supporting evidence.
1. Payment Details
02 August 2026: I made the first payment of ₹2,596 through my HDFC Bank Credit Card towards the course.
04 August 2026: I subsequently made a second payment of ₹28,613 through my HDFC Bank Credit Card.
Therefore, the total amount paid by me to Be10X was:
₹2,596 + ₹28,613 = ₹31,209
The relevant HDFC Bank credit-card transaction records/RRN details are being provided as supporting evidence.
2. Course and Sales Representations
The payments were made after representations by the Be10X sales team regarding the course, its benefits, career assistance and refund/money-back provisions.
The marketing material provided to me also contained representations relating to career/job assistance and money-back/refund benefits.
I request that the company be required to substantiate the representations made to me during the sales process and demonstrate that the actual services provided were consistent with those representations.
3. Cancellation Request
I decided that I did not wish to continue with the course and contacted Be10X on 08 August 2026 in the morning specifically to request cancellation.
During that conversation, I was advised by the Be10X representative to attend the first class before proceeding with cancellation.
I followed their instruction and attended the first class. However, after attending the class, I confirmed that I did not wish to continue with the course.
I therefore requested cancellation and refund.
4. WhatsApp Communication and Lack of Proper Resolution
Be10X subsequently directed me to communicate through WhatsApp instead of email.
I attempted to contact Be10X through the WhatsApp channel provided by the company. However, despite my attempts, I did not receive a proper and satisfactory resolution to my cancellation and refund request.
I have continued to cooperate with the company and provide documents requested by them.
In particular, Be10X subsequently requested an amortization report, which I provided through the WhatsApp chat as requested.
I have also informed Be10X by email that the requested amortization report had been provided through WhatsApp.
Despite providing the requested documentation, my cancellation and refund request remains unresolved.
5. Refund Policy
Be10X has referred to its refund/money-back policy and appears to rely on conditions relating to completion of modules or evaluations.
6. Consumer Protection Concerns
Based on the facts and evidence available to me, I request that the appropriate authority examine whether the conduct of Be10X amounts to or involves:
Deficiency in service;
Unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019;
Misleading advertisement under Section 2(28) of the Consumer Protection Act, 2019; and/or
Any applicable deceptive practice or dark pattern, including bait-and-switch or other practices covered by the applicable CCPA guidelines.
I request that these issues be examined based on the actual sales communications, advertisements, contractual terms, payment records, customer-support communications and services delivered.
7. Evidence Available
I am providing/supporting my complaint with the following evidence:
HDFC Bank Credit Card transaction record for ₹2,596 dated 02 August 2026;
HDFC Bank Credit Card transaction record for ₹28,613 dated 04 August 2026;
WhatsApp communication with Be10X;
Email correspondence with Be10X/support;
Evidence showing that the amortization report requested by Be10X was provided through WhatsApp;
Any other relevant screenshots, messages, recordings or documents available with me.
8. Relief Requested
In view of the above circumstances, I respectfully request appropriate intervention and relief, including:
1. Full refund of ₹31,209 paid by me to Be10X;
2. Appropriate compensation for the inconvenience, loss of time and difficulties caused to me;
3. Reimbursement of reasonable costs incurred in pursuing the complaint, wherever legally permissible;
4. Examination of the sales representations, refund policy, course terms, cancellation process and customer-support communications; and
5. Any other appropriate relief or action available under the Consumer Protection Act, 2019 and applicable rules/guidelines.
I have made reasonable efforts to resolve this matter directly with Be10X. I contacted them regarding cancellation, followed their instruction to attend the first class, attempted to communicate through their prescribed WhatsApp channel, and provided the amortization report requested by them.
Despite my cooperation, the matter has not been resolved and my refund has not been processed.
I therefore respectfully request your intervention and appropriate relief.
I confirm that the information stated above is true and based on the documents and communications available with me to the best of my knowledge and belief.
Complainant:
Prabhat Kumar Srivastav
Mobile: 9315749533
Email: srivprabhat@gmail.com
Company: Be10X / Goenka Kachave LLP
Total Amount Paid: ₹31,209
Refund Requested: ₹31,209 + appropriate compensation
I respectfully request appropriate intervention and action against Be10X (Goenka Kachave LLP) regarding my purchase of their AI Career Accelerator Inner Circle / AI Mastery Program.
I seek a full refund of ₹31,209, along with appropriate compensation for the inconvenience, loss of time, and difficulties I have experienced in relation to the course, its support and the subsequent cancellation/refund process.
My complaint is based on the following facts and supporting evidence.
1. Payment Details
02 August 2026: I made the first payment of ₹2,596 through my HDFC Bank Credit Card towards the course.
04 August 2026: I subsequently made a second payment of ₹28,613 through my HDFC Bank Credit Card.
Therefore, the total amount paid by me to Be10X was:
₹2,596 + ₹28,613 = ₹31,209
The relevant HDFC Bank credit-card transaction records/RRN details are being provided as supporting evidence.
2. Course and Sales Representations
The payments were made after representations by the Be10X sales team regarding the course, its benefits, career assistance and refund/money-back provisions.
The marketing material provided to me also contained representations relating to career/job assistance and money-back/refund benefits.
I request that the company be required to substantiate the representations made to me during the sales process and demonstrate that the actual services provided were consistent with those representations.
3. Cancellation Request
I decided that I did not wish to continue with the course and contacted Be10X on 08 August 2026 in the morning specifically to request cancellation.
During that conversation, I was advised by the Be10X representative to attend the first class before proceeding with cancellation.
I followed their instruction and attended the first class. However, after attending the class, I confirmed that I did not wish to continue with the course.
I therefore requested cancellation and refund.
4. WhatsApp Communication and Lack of Proper Resolution
Be10X subsequently directed me to communicate through WhatsApp instead of email.
I attempted to contact Be10X through the WhatsApp channel provided by the company. However, despite my attempts, I did not receive a proper and satisfactory resolution to my cancellation and refund request.
I have continued to cooperate with the company and provide documents requested by them.
In particular, Be10X subsequently requested an amortization report, which I provided through the WhatsApp chat as requested.
I have also informed Be10X by email that the requested amortization report had been provided through WhatsApp.
Despite providing the requested documentation, my cancellation and refund request remains unresolved.
5. Refund Policy
Be10X has referred to its refund/money-back policy and appears to rely on conditions relating to completion of modules or evaluations.
6. Consumer Protection Concerns
Based on the facts and evidence available to me, I request that the appropriate authority examine whether the conduct of Be10X amounts to or involves:
Deficiency in service;
Unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019;
Misleading advertisement under Section 2(28) of the Consumer Protection Act, 2019; and/or
Any applicable deceptive practice or dark pattern, including bait-and-switch or other practices covered by the applicable CCPA guidelines.
I request that these issues be examined based on the actual sales communications, advertisements, contractual terms, payment records, customer-support communications and services delivered.
7. Evidence Available
I am providing/supporting my complaint with the following evidence:
HDFC Bank Credit Card transaction record for ₹2,596 dated 02 August 2026;
HDFC Bank Credit Card transaction record for ₹28,613 dated 04 August 2026;
WhatsApp communication with Be10X;
Email correspondence with Be10X/support;
Evidence showing that the amortization report requested by Be10X was provided through WhatsApp;
Any other relevant screenshots, messages, recordings or documents available with me.
8. Relief Requested
In view of the above circumstances, I respectfully request appropriate intervention and relief, including:
1. Full refund of ₹31,209 paid by me to Be10X;
2. Appropriate compensation for the inconvenience, loss of time and difficulties caused to me;
3. Reimbursement of reasonable costs incurred in pursuing the complaint, wherever legally permissible;
4. Examination of the sales representations, refund policy, course terms, cancellation process and customer-support communications; and
5. Any other appropriate relief or action available under the Consumer Protection Act, 2019 and applicable rules/guidelines.
I have made reasonable efforts to resolve this matter directly with Be10X. I contacted them regarding cancellation, followed their instruction to attend the first class, attempted to communicate through their prescribed WhatsApp channel, and provided the amortization report requested by them.
Despite my cooperation, the matter has not been resolved and my refund has not been processed.
I therefore respectfully request your intervention and appropriate relief.
I confirm that the information stated above is true and based on the documents and communications available with me to the best of my knowledge and belief.
Complainant:
Prabhat Kumar Srivastav
Mobile: 9315749533
Email: srivprabhat@gmail.com
Company: Be10X / Goenka Kachave LLP
Total Amount Paid: ₹31,209
Refund Requested: ₹31,209 + appropriate compensation
