Saloni shah
New member
- Seller Name
- Atiya Herbs
- Company Name
- Atiya Herbs
- Product Name
- Gond Moringa
- Website Name
- https://www.atiyaherbs.com
- Customer Care Number
- 011-4000-7716
- Loss Amount
- 1600
- Ratings
- Opposite Party Address
- 21B/6, Basement, New Rohtak Road,
Near Liberty Cinema,
Karol Bagh,
New Delhi – 110005
Consumer Complaint Against Atiya Herbs
Complainant:
Saloni
Opposite Party:
Atiya Herbs
Order Details:
Since then, I have made repeated attempts to contact the company and the courier service. I have received only automated responses and SMS updates, but I never received a phone call or delivery attempt from the delivery executive. Despite following up multiple times and even providing my bank details when requested for a refund, no refund has been issued and no satisfactory resolution has been provided. I am also unable to log into my account on the company's website.
The company's negligent and irresponsible conduct has caused me significant mental harassment, stress, anxiety, frustration, and unnecessary inconvenience. I have spent considerable time repeatedly following up with the company and the courier without receiving any meaningful response. Being ignored despite making genuine efforts to resolve the matter has caused emotional distress and has left me feeling helpless as a consumer.
The company has failed in its obligation to either deliver the product or refund my money within a reasonable period. This is a clear case of deficiency in service and an unfair trade practice, causing both financial loss and mental agony.
Complainant:
Saloni
Opposite Party:
Atiya Herbs
Order Details:
- Order Number: 153830750082090
- Order Date: 14 July 2026
- Product: Gond Moringa
- Amount Paid: ₹1,600
- Payment Method: UPI
- Courier: XpressBees
Complaint
I placed an order for Gond Moringa from Atiya Herbs on 14 July 2026 and paid the full amount of ₹1,600 through UPI. The parcel was expected to be delivered around 16–17 July 2026, but it has still not been delivered.Since then, I have made repeated attempts to contact the company and the courier service. I have received only automated responses and SMS updates, but I never received a phone call or delivery attempt from the delivery executive. Despite following up multiple times and even providing my bank details when requested for a refund, no refund has been issued and no satisfactory resolution has been provided. I am also unable to log into my account on the company's website.
The company's negligent and irresponsible conduct has caused me significant mental harassment, stress, anxiety, frustration, and unnecessary inconvenience. I have spent considerable time repeatedly following up with the company and the courier without receiving any meaningful response. Being ignored despite making genuine efforts to resolve the matter has caused emotional distress and has left me feeling helpless as a consumer.
The company has failed in its obligation to either deliver the product or refund my money within a reasonable period. This is a clear case of deficiency in service and an unfair trade practice, causing both financial loss and mental agony.
Relief Sought
- Immediate refund of ₹1,600.
- Suitable compensation for the mental harassment, emotional distress, inconvenience, and waste of time caused by the company's negligence.
- Appropriate action against the company to ensure that other consumers do not face similar treatment.
Supporting Documents Attached
- Order confirmation
- Payment proof
- Courier tracking details. Immediate Action Requested
I respectfully request the competent authority to take immediate action against the opposite party
