Complaint Against Apple India for Unfair Denial of Free Repair / Defective Display Issue in iPhone 13

[pramodpadaye09]

Model

iphone 13

Dealer Name

Apple

Company Name

Apple

Customer Care Number

0008001009009

Loss Amount

63390

Ratings

1.00 star(s)

Opposite Party Address

Apple _India

Respected Sir/Madam,

I, Mr. Pramod Padaye, wish to lodge a consumer complaint against Apple regarding the sudden failure of my iPhone 13 display and the refusal to provide a fair resolution despite the absence of any physical damage or negligence on my part.

Complainant Details​

Name: Pramod Padaye
Mobile No.: 9028497577
Mail Id : thoratakash716@gmail.com

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Product Details​

• Product: iPhone 13 (128GB, Midnight)
• IMEI No.: 355611226011661
• Date of Purchase: 03 May 2023
• Purchase Price: ₹61,490
• Apple Adapter Cost: ₹1,900
• Apple Support Case ID: 102970430301

Facts of the Case​

1. I purchased the above-mentioned iPhone 13 on 03 May 2023 and have used it responsibly without any physical damage, accidental mishandling, pressure damage, unauthorized repair, or liquid exposure.
2. On 19 September 2026, while the device was in normal usage, the display suddenly became blurred and subsequently turned completely green, rendering the phone unusable.
3. The issue occurred abruptly and immediately after a software update. Prior to this incident, the device was functioning perfectly without any problems.
4. On the same day, I approached Apple's authorized service centre, NGRT System Pvt. Ltd., Jalna Road, Aurangabad, for inspection.
5. After inspection, I was informed that the display assembly needed replacement and I was asked to pay approximately ₹28,000 towards repair charges.
6. The service centre representatives confirmed that there were no visible signs of physical damage, liquid damage, or customer-induced damage to the device.
7. I subsequently contacted Apple Customer Care and a support case was registered under Case ID: 102970430301.
8. Despite repeated follow-ups and waiting for more than 10 days, Apple has failed to provide any satisfactory resolution and has continued to insist on paid repair.

Grounds for Complaint​

I submit that:

• The display failure occurred suddenly during normal usage and not because of any negligence or misuse on my part.
• The defect appeared immediately following a software update, indicating a possible product or software-related defect.
• Apple and its authorized service centre have failed to provide a reasonable explanation for why a well-maintained device suffered such a critical display failure.
• Charging ₹28,000 for replacement of a display that failed without customer fault is unfair, arbitrary, and amounts to deficiency in service.
• The conduct of Apple has caused me significant mental stress, inconvenience, loss of communication facility, and financial hardship.

Financial Impact​

Particulars	Amount
iPhone 13 Purchase Cost	₹61,490
Apple Adapter Cost	₹1,900
Proposed Display Replacement Cost	₹28,000
Total Investment	₹91,390

Requiring me to pay nearly half of the phone's original value for a defect that arose without any fault on my part is unreasonable and unjustified.

Relief Sought​

I respectfully request the Hon'ble Commission to:

1. Direct Apple to provide a free display replacement without any charges.
2. Award compensation for mental harassment, inconvenience, and deficiency in service.
3. Direct Apple to reimburse litigation and incidental expenses incurred by me.
4. Pass any other order deemed fit in the interest of justice.

I submit this complaint seeking fair redressal as a genuine consumer who has acted diligently and cooperated fully with Apple and its authorized service centre.

I hope that justice will be served and appropriate directions will be issued against the opposite party.

Thanking You.

Yours Faithfully,

Pramod Padaye
Mobile: 9028497577
Case ID: 102970430301
IMEI No.: 355611226011661
iPhone 13 (128GB, Midnight)

Enclosures:

1. Copy of Purchase Invoice.
2. Service Centre Job Sheet/Repair Estimate.
3. Apple Case ID Details and Email Communications.
4. Photographs/Videos showing Green Screen Issue.
5. Any Other Supporting Documents.