balakrish8831
New member
- Seller Name
- Deals For You
- Company Name
- Amazon.in
- Product Name
- Mobile
- Website Name
- www.amazon.in
- Customer Care Number
- 0000000000
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- Amazon
Respected Sir/Madam,
I, M. Bala Krishna husband of mamatha, residing at Old Alwal, wish to lodge a formal complaint against Amazon Seller Services Pvt. Ltd. (Amazon.in) for deficiency in service, failure to provide a valid invoice with IMEI number, and causing mental and emotional distress due to prolonged delays and misleading communication by their customer care representatives.
Details of the Complaint:
- I purchased a Samsung S22 Ultra smartphone in October 2022 through my wife’s Amazon account. The phone recently developed a display issue.
- On October 22, 2025, I contacted Samsung Authorized Customer Care for repair. They confirmed that the phone is under warranty until October 31, 2025, but required an invoice with the IMEI number to process the claim.
- I immediately contacted Amazon Customer Care requesting the invoice with the IMEI number. I was informed that a ticket had been raised and the seller would respond within 5 days. I clearly explained the urgency due to the warranty expiration.
- After 5 days, I was told the issue was escalated and would take another 10 days. I was asked to upload images of the mobile box showing the IMEI and the invoice (which lacked the IMEI). I complied with all instructions.
- On November 7, 2025, I received a call from Ms. Tabassum from Amazon’s Advanced Resolution Team, who stated that the previous executives had provided incorrect information and that it would take another 10 days to resolve. When I requested a written confirmation of this conversation, I was denied and told that calls are recorded.
- I continued to follow up regularly. On November 22, 2025, I was informed by Ms. Muskan from the escalation team that no further action could be taken as the product was an Easy Ship order, which is outside the scope of their support team. This contradicts all previous assurances and left me without a resolution.
- Throughout this period, I have been using a basic phone with limited functionality, causing significant inconvenience and disruption to my personal and professional life. The lack of transparency, accountability, and empathy from Amazon’s customer care has caused me severe mental and emotional distress.
Relief Sought:
In light of the above, I respectfully request the Hon’ble Forum to:
- Direct Amazon India to immediately issue a valid invoice containing the IMEI number for the Samsung S22 Ultra purchased in October 2022. Accepting the delay and providing the letter head to process the claim by samsung, even after the warranty end date of 31st october 2025
- Instruct Amazon to compensate me for the mental agony, harassment, and inconvenience caused due to their negligence and misleading communication. I seek a compensation of ₹50,000 for the emotional and professional distress endured.
- Ensure accountability for the false assurances and contradictory information provided by multiple Amazon representatives.
- Take appropriate action against Amazon India for deficiency in service and violation of consumer rights under the Consumer Protection Act, 2019.
I can attach the documents to you for reference, if you need any details.
I request the Forum to take cognizance of this matter and provide me with appropriate relief.
Thanking you,
Yours sincerely,
Bala Krishna. M husband of M.mamatha
+91 9030711715
Amazon registered email id. polavenimamatha10@gmail.com
November 23rd 2025.
I, M. Bala Krishna husband of mamatha, residing at Old Alwal, wish to lodge a formal complaint against Amazon Seller Services Pvt. Ltd. (Amazon.in) for deficiency in service, failure to provide a valid invoice with IMEI number, and causing mental and emotional distress due to prolonged delays and misleading communication by their customer care representatives.
Details of the Complaint:
- I purchased a Samsung S22 Ultra smartphone in October 2022 through my wife’s Amazon account. The phone recently developed a display issue.
- On October 22, 2025, I contacted Samsung Authorized Customer Care for repair. They confirmed that the phone is under warranty until October 31, 2025, but required an invoice with the IMEI number to process the claim.
- I immediately contacted Amazon Customer Care requesting the invoice with the IMEI number. I was informed that a ticket had been raised and the seller would respond within 5 days. I clearly explained the urgency due to the warranty expiration.
- After 5 days, I was told the issue was escalated and would take another 10 days. I was asked to upload images of the mobile box showing the IMEI and the invoice (which lacked the IMEI). I complied with all instructions.
- On November 7, 2025, I received a call from Ms. Tabassum from Amazon’s Advanced Resolution Team, who stated that the previous executives had provided incorrect information and that it would take another 10 days to resolve. When I requested a written confirmation of this conversation, I was denied and told that calls are recorded.
- I continued to follow up regularly. On November 22, 2025, I was informed by Ms. Muskan from the escalation team that no further action could be taken as the product was an Easy Ship order, which is outside the scope of their support team. This contradicts all previous assurances and left me without a resolution.
- Throughout this period, I have been using a basic phone with limited functionality, causing significant inconvenience and disruption to my personal and professional life. The lack of transparency, accountability, and empathy from Amazon’s customer care has caused me severe mental and emotional distress.
Relief Sought:
In light of the above, I respectfully request the Hon’ble Forum to:
- Direct Amazon India to immediately issue a valid invoice containing the IMEI number for the Samsung S22 Ultra purchased in October 2022. Accepting the delay and providing the letter head to process the claim by samsung, even after the warranty end date of 31st october 2025
- Instruct Amazon to compensate me for the mental agony, harassment, and inconvenience caused due to their negligence and misleading communication. I seek a compensation of ₹50,000 for the emotional and professional distress endured.
- Ensure accountability for the false assurances and contradictory information provided by multiple Amazon representatives.
- Take appropriate action against Amazon India for deficiency in service and violation of consumer rights under the Consumer Protection Act, 2019.
I can attach the documents to you for reference, if you need any details.
I request the Forum to take cognizance of this matter and provide me with appropriate relief.
Thanking you,
Yours sincerely,
Bala Krishna. M husband of M.mamatha
+91 9030711715
Amazon registered email id. polavenimamatha10@gmail.com
November 23rd 2025.