Complaint Against: Amazon India (Amazon Seller Services Pvt. Ltd.)

padmapriya s

New member
Seller Name
AARAM CHARPAI UDYOG
Company Name
Amazon Seller Services Pvt. Ltd.
Product Name
NATTNAK WE TRULY CARES Plywood Folding Bed (Single – 36 x 72 inch), Multicolour
Website Name
Amazon.in
Customer Care Number
1800 1200 1571
Loss Amount
3304
Ratings
1.00 star(s)
Opposite Party Address
Amazon Seller Services Private Limited, Sattva Horizon, Survey No 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru, Karnataka – 560064, India
I purchased "NATTNAK WE TRULY CARES Plywood Folding Bed (Single – 36 x 72 inch), Multicolour" (ASIN: B07Q31N2ZY) on Amazon.in on 20.06.2026, Order Number 402-3155498-7748353, sold by AARAM CHARPAI UDYOG and fulfilled by Amazon Seller Services Pvt. Ltd.


The order value of ₹3,304.00 was paid in full via UPI on 20/06/2026 at 22:39:16 hrs (Payment Transaction ID: i93r4MZd2tMYZDq1jTt6oxFxwIMP7gXRLkS), confirmed by Amazon's own Tax Invoice (Invoice No. TTJS-2757, dated 21.06.2026) and a payment screenshot I have saved.


Despite full payment and a confirmed order, the product has still not been delivered. I called Amazon Customer Care on 1800 1200 1571 multiple times to report the non-delivery, but no one responds/attends the call. I have received no update from Amazon on the delay, the reason for it, or any revised delivery date.


I am seeking immediate full refund of ₹3,304, along with compensation for the harassment and time lost chasing an unresponsive customer care line.


Evidence available: Amazon tax invoice, payment screenshot, order details page.
 

Attachments

  • amazon-invoice.pdf
    amazon-invoice.pdf
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    WhatsApp Image 2026-07-19 at 18.17.31.jpeg
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