- Seller Name
- Zoci Voci
- Company Name
- Amazon
- Product Name
- Zoci Voci Gift
- Website Name
- Amazon
- Loss Amount
- 802
- Ratings
I am raising a formal consumer complaint against Amazon regarding the denial of my legitimate refund request and the rude and unprofessional behaviour of the concerned customer service executive.
I am a very old and loyal Amazon customer, and I never expected such treatment from Amazon.
Initially, I was informed that my refund request was denied because I had not contacted Amazon within 180 days. However, after making another detailed enquiry and spending considerable time on a call with the customer service team, I was given a completely different reason — that the refund could not be provided because the enquiry was not raised within 60 days.
These contradictory explanations are extremely concerning.
I have attached screenshots showing my previous follow-ups and communications, which demonstrate that I had contacted Amazon within the relevant 60-day as well as 180-day periods.
Furthermore, the concerned Amazon executive had clearly assured me that my refund request would be processed within 7-10 days. Based on this assurance, I continued to wait. If the refund was ultimately not going to be provided, then what was the purpose of giving me such an assurance and asking me to continue following up?
I was also subjected to non-cooperation and rude behaviour by the concerned executive while trying to resolve this matter. As a customer seeking the return of my own money, I believe I deserve transparent information and respectful treatment.
My request is therefore to:
* Direct Amazon to review my complete case and process the eligible refund.
* Examine the attached screenshots and communication history regarding my follow-ups.
* Clarify the contradictory explanations regarding the 60-day and 180-day timelines.
* Investigate the conduct of the concerned executive and take appropriate strict action if misconduct is established.
* Provide a written explanation for the denial of my refund.
This is my hard-earned money. If the delivery/service was not completed, the customer should not be made to suffer because of internal communication or procedural issues.
I sincerely regret having to escalate this matter after being a long-standing Amazon customer. I request the appropriate consumer grievance authority to kindly intervene and ensure that my legitimate refund is resolved at the earliest, along with appropriate action regarding the conduct of the concerned executive.
Supporting screenshots of my follow-ups and communications have
been attached for reference.
I am a very old and loyal Amazon customer, and I never expected such treatment from Amazon.
Initially, I was informed that my refund request was denied because I had not contacted Amazon within 180 days. However, after making another detailed enquiry and spending considerable time on a call with the customer service team, I was given a completely different reason — that the refund could not be provided because the enquiry was not raised within 60 days.
These contradictory explanations are extremely concerning.
I have attached screenshots showing my previous follow-ups and communications, which demonstrate that I had contacted Amazon within the relevant 60-day as well as 180-day periods.
Furthermore, the concerned Amazon executive had clearly assured me that my refund request would be processed within 7-10 days. Based on this assurance, I continued to wait. If the refund was ultimately not going to be provided, then what was the purpose of giving me such an assurance and asking me to continue following up?
I was also subjected to non-cooperation and rude behaviour by the concerned executive while trying to resolve this matter. As a customer seeking the return of my own money, I believe I deserve transparent information and respectful treatment.
My request is therefore to:
* Direct Amazon to review my complete case and process the eligible refund.
* Examine the attached screenshots and communication history regarding my follow-ups.
* Clarify the contradictory explanations regarding the 60-day and 180-day timelines.
* Investigate the conduct of the concerned executive and take appropriate strict action if misconduct is established.
* Provide a written explanation for the denial of my refund.
This is my hard-earned money. If the delivery/service was not completed, the customer should not be made to suffer because of internal communication or procedural issues.
I sincerely regret having to escalate this matter after being a long-standing Amazon customer. I request the appropriate consumer grievance authority to kindly intervene and ensure that my legitimate refund is resolved at the earliest, along with appropriate action regarding the conduct of the concerned executive.
Supporting screenshots of my follow-ups and communications have
been attached for reference.
Attachments
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