pavankalyanralla
New member
- Company Name
- Ajio
- Website Name
- www.ajio.com
- Customer Care Number
- 1800-8899-991
- Loss Amount
- 752.23
- Ratings
The Honorable Consumer Disputes Redressal Commission,
I would like to file a complaint against AJIO regarding the non-delivery of one item from my order and the company's failure to resolve the issue despite multiple complaints and sufficient evidence.
Order Details:
I placed an order on AJIO for two track pants and paid the full amount for both items. Upon receiving and opening the package, I found that only one track pant was present inside the parcel.
To ensure transparency, I recorded a video while opening the package. The video clearly shows that only one track pant was delivered even though the order consisted of two track pants.
Immediately after discovering the shortage, I contacted AJIO customer support and raised multiple complaints through calls and support requests. I informed them that one item was missing from the package and provided all necessary details regarding the issue.
Despite several follow-ups and repeated requests, AJIO has neither delivered the missing track pant nor refunded the amount corresponding to the undelivered item. Their customer support team has failed to conduct a proper investigation and has not provided any satisfactory resolution.
This conduct amounts to deficiency in service and unfair trade practice, causing financial loss, inconvenience, and mental harassment.
Relief Sought:
I respectfully request the Honorable Commission to direct AJIO to:
I would like to file a complaint against AJIO regarding the non-delivery of one item from my order and the company's failure to resolve the issue despite multiple complaints and sufficient evidence.
Order Details:
- Company Name: AJIO
- Website: www.ajio.com
- Customer Care Number: 1800-8899-991
- Order ID: FN3530803685
- Shipment ID/AWB Number: N3514330147968077
- Order Date: June 6 2026
- Delivery Date: June 11 2026
- Product Ordered: 2 Track Pants
- Amount Paid: ₹752.23
I placed an order on AJIO for two track pants and paid the full amount for both items. Upon receiving and opening the package, I found that only one track pant was present inside the parcel.
To ensure transparency, I recorded a video while opening the package. The video clearly shows that only one track pant was delivered even though the order consisted of two track pants.
Immediately after discovering the shortage, I contacted AJIO customer support and raised multiple complaints through calls and support requests. I informed them that one item was missing from the package and provided all necessary details regarding the issue.
Despite several follow-ups and repeated requests, AJIO has neither delivered the missing track pant nor refunded the amount corresponding to the undelivered item. Their customer support team has failed to conduct a proper investigation and has not provided any satisfactory resolution.
This conduct amounts to deficiency in service and unfair trade practice, causing financial loss, inconvenience, and mental harassment.
Relief Sought:
I respectfully request the Honorable Commission to direct AJIO to:
- Refund the amount paid for the missing track pant or deliver the missing item immediately.
- Pay compensation for the mental agony, inconvenience, and time spent pursuing the matter.
- Reimburse any expenses incurred in filing and pursuing this complaint.
- Pass any other order deemed fit and proper in the interest of justice.
- Copy of Order Confirmation.
- Invoice/Bill.
- Delivery Details.
- Screenshots of complaints raised with AJIO.
- Email and chat communications with customer support.
- Video recording showing that only one track pant was received in the package.
- Any other relevant supporting documents.
