Deep ahir
New member
- Dealer Name
- Airtel Xstream Airffiber
- Company Name
- Airtel
- Loss Amount
- 3000
- Ratings
To,
The Concerned Authority / Consumer Forum
Subject: Complaint Against Airtel Xstream AirFiber for Deficiency in Service
Respected Sir/Madam,
I am writing this complaint to formally raise a grievance against Airtel Xstream AirFiber for providing extremely poor internet service and for completely failing to resolve the issue despite multiple complaints and written communications.
I have been using Airtel Xstream AirFiber for the last 15–25 days. From the day of installation, the internet service has been almost non-functional. Although I am subscribed to a 40 Mbps plan, the actual speed is not even in KB, making the service practically unusable.
Due to this issue, my office work, online activities, and daily personal tasks are getting severely affected.
So far, I have raised 7–8 complaints with Airtel customer support. Every time, I receive an SMS stating “Issue Resolved”, but in reality, the problem remains unresolved. No permanent solution has been provided till date.
Technicians have visited my residence multiple times. However, instead of fixing the issue, they only reset the AirFiber device and leave. Some engineers clearly stated that such issues will always remain in AirFiber and that I will have to adjust with it.
I was also informed by engineers that the internet may work during the daytime, but after around 6:00 PM, the service will not function properly, and this is considered “normal” for AirFiber.
This is completely unacceptable. I did not pay money to use the internet only at fixed hours. Being asked to “adjust” after paying full charges is unfair and misleading.
In addition to complaint calls, I have also sent 3 detailed emails to Airtel support, along with photographs and video recordings as proof of the issue. Despite sharing clear evidence, I have not received any response or resolution from Airtel.
Because of extremely slow speed and heavy buffering, even watching a 20–25 minute YouTube video takes around 35–45 minutes. Such service quality from a reputed company like Airtel is highly disappointing.
I would like to clearly state that I am not demanding a full refund. I only request that Airtel deduct one month’s usage charges and refund the remaining amount, as I have barely been able to use the service properly due to continuous technical issues.
I possess strong evidence in the form of:
Therefore, I request the Honorable Authority to kindly intervene and direct Airtel to process a partial refund after deducting one month’s charges, or provide appropriate relief as deemed fit.
I request that this complaint not be marked as resolved unless the issue is genuinely fixed in real usage or refund is processed.
Kindly consider my complaint on priority.
Thanking You.
Complainant Details:
Name: Deep Sonara
Mobile No: 9016592281
Registered Address: Surat
The Concerned Authority / Consumer Forum
Subject: Complaint Against Airtel Xstream AirFiber for Deficiency in Service
Respected Sir/Madam,
I am writing this complaint to formally raise a grievance against Airtel Xstream AirFiber for providing extremely poor internet service and for completely failing to resolve the issue despite multiple complaints and written communications.
I have been using Airtel Xstream AirFiber for the last 15–25 days. From the day of installation, the internet service has been almost non-functional. Although I am subscribed to a 40 Mbps plan, the actual speed is not even in KB, making the service practically unusable.
Due to this issue, my office work, online activities, and daily personal tasks are getting severely affected.
So far, I have raised 7–8 complaints with Airtel customer support. Every time, I receive an SMS stating “Issue Resolved”, but in reality, the problem remains unresolved. No permanent solution has been provided till date.
Technicians have visited my residence multiple times. However, instead of fixing the issue, they only reset the AirFiber device and leave. Some engineers clearly stated that such issues will always remain in AirFiber and that I will have to adjust with it.
I was also informed by engineers that the internet may work during the daytime, but after around 6:00 PM, the service will not function properly, and this is considered “normal” for AirFiber.
This is completely unacceptable. I did not pay money to use the internet only at fixed hours. Being asked to “adjust” after paying full charges is unfair and misleading.
In addition to complaint calls, I have also sent 3 detailed emails to Airtel support, along with photographs and video recordings as proof of the issue. Despite sharing clear evidence, I have not received any response or resolution from Airtel.
Because of extremely slow speed and heavy buffering, even watching a 20–25 minute YouTube video takes around 35–45 minutes. Such service quality from a reputed company like Airtel is highly disappointing.
I would like to clearly state that I am not demanding a full refund. I only request that Airtel deduct one month’s usage charges and refund the remaining amount, as I have barely been able to use the service properly due to continuous technical issues.
I possess strong evidence in the form of:
- Screenshots showing extremely low internet speed
- Video recordings clearly demonstrating buffering and non-working internet
- Email records already shared with Airtel
Therefore, I request the Honorable Authority to kindly intervene and direct Airtel to process a partial refund after deducting one month’s charges, or provide appropriate relief as deemed fit.
I request that this complaint not be marked as resolved unless the issue is genuinely fixed in real usage or refund is processed.
Kindly consider my complaint on priority.
Thanking You.
Complainant Details:
Name: Deep Sonara
Mobile No: 9016592281
Registered Address: Surat
