Complaint against Airtel Network for Poor Customer Service and Request for Refund

alok153

alok153

New member
Dealer Name
Airtel
Company Name
Airtel
Customer Care Number
121
Loss Amount
2500
Ratings
1.00 star(s)
Opposite Party Address
RP Road, Baleswar District, Vellora, Odisha
Respected Sir/Madam,

I am writing to lodge a formal complaint against Airtel Network for their unsatisfactory service and inadequate handling of my raised request. Despite multiple attempts to resolve my issue by connecting with customer care representatives, I have encountered several instances of call disconnections without any provided solution. Moreover, my case has been closed multiple times without any resolution.am writing to file a formal complaint against Airtel Network due to their unsatisfactory service and inadequate handling of my raised requests. Despite multiple attempts to resolve my issue through customer care representatives, I have experienced numerous instances of call disconnections without any provided solutions. Additionally, my case has been closed multiple times without any resolution.
I have sent multiple reminders to their customer grievance email addresses, "content.grievance@airtel.com" and "121@airtel.com," but no action has been taken. This situation is extremely frustrating and is causing me significant mental trauma, as I am unable to perform my work effectively due to the poor internet speed.

I am extremely disappointed and frustrated with the poor customer service provided by Airtel Network. As a result of this negligence and inconvenience, I am requesting a full refund of the amount paid for the services.

The details of my complaint are as follows:
Name: Alok Ranjan
Airtel Account Number: 0678222419187_WI-FI
Complaints SR Details: 11008519310,11008654088
Email Address: alokranjan.153@gmail.com
Date of Issue Raised: 10th March 2025

Summary of the Issue: I subscribed to Airtel AirFiber WiFi and TV connection last month. Since day one, I have been experiencing very low internet speeds. I formally reported this issue on 10th March 2025, but the raised requests were closed without providing any proper solutions. I received false commitments, such as assurances that, as an Airtel Black customer, my issue would be resolved within 4 hours. However, it has never been resolved within the given TAT.

Thank you for your attention to this matter.

Yours sincerely,

Alok Ranjan,
Balasore,Odisha,756001
 
I'm sorry to hear about the challenges you've been facing with Airtel's services and customer support. To address this situation effectively, consider the following steps:
  1. Document All Interactions:
    • Maintain a detailed record of all communications with Airtel, including dates, times, representatives' names, and summaries of discussions. This documentation will be crucial if further escalation is necessary.
  2. Contact Airtel's Grievance Officer:
    • If your issues remain unresolved through standard customer support channels, escalate the matter to Airtel's Grievance Officer. You can find the contact details on Airtel's official website under their grievance redressal section.
  3. File a Complaint with the National Consumer Helpline (NCH):
    • Online: Register your grievance on the NCH portal.
    • Phone: Call the NCH at 1800-11-4000 or 14404 for assistance.
  4. Approach the Consumer Disputes Redressal Commission:
    • Depending on the value of your claim, you can approach the appropriate consumer forum:
      • District Commission: For claims up to ₹1 crore.
      • State Commission: For claims between ₹1 crore and ₹10 crores.
      • National Commission: For claims exceeding ₹10 crores.
  5. Legal Assistance:
    • For any legal assistance and guidance fell free to contact us.
 
Back
Top