Vishal-Pune
New member
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- Pune kharadi
Complainant:
[Vishal Mahindrakar
[Address – Pune, Maharashtra]
[Mobile Number linked with Airtel 8007175555]
[Email ID] vishal.mahindrakar@gmail.com
Opposite Party:
airtel.in
Airtel Broadband Customer Service
Local Service Centre: Chandannagar, Pune, Maharashtra
Service Centre Contact: 97300 04709
Complaint Details
I am a customer of Airtel Broadband in Pune, Maharashtra. I am filing this complaint against Airtel for deficiency in service, repeated wrongful closure of my complaint, misleading service information, and demand for unauthorized cash payment by representatives.
From april onwards], I raised a service request with Airtel for internal shifting of my broadband connection within the same premises.
Before raising the request, I checked Airtel’s app/online information, where it was clearly mentioned that internal shifting is free of charge.
Thereafter, a technician visited my premises:
Technician Name/Contact: +91 81474 80752
Service Centre: Chandannagar Airtel Broadband Service Centre
Owner Contact: 97300 04709
During the visit, the technician insisted that I had to pay additional charges for a “bracket” to complete the shifting. I informed him that Airtel officially states internal shifting is free. Despite this, he continued arguing and stated that payment was compulsory and challenged me to “call anyone.”
When I tried calling another Airtel number listed online (Vega centre), the contact was not an official service centre but another technician. That person suggested I pay ₹100–₹200 directly to get the work done.
This conduct caused serious concern because:
Airtel’s official app says the service is free.
Field staff demanded payment contrary to Airtel’s published policy.
Airtel’s listed contact information was misleading/outdated.
My complaint was repeatedly closed without resolving the issue.
I was pressured to make unofficial cash payment.
This amounts to:
Deficiency in service
Unfair trade practice
Misrepresentation of service terms
Harassment and inconvenience to consumer
Relief Sought
I respectfully request the Consumer Forum to direct Airtel to:
Complete the internal shifting of my broadband connection immediately without any extra charge.
Provide written clarification of Airtel’s official policy for internal shifting.
Investigate the conduct of the concerned technician and service centre.
Stop repeated closure of complaints without customer consent/resolution.
Update and verify customer support contact details.
Compensate me for harassment, inconvenience, and mental distress caused due to repeated follow-up and denial of service.
Take appropriate action to prevent such unfair practices with other customers.
Supporting Documents/Proof Attached
Screenshot of Airtel app/website showing internal shifting is free
Complaint/request numbers raised with Airtel
Call logs with technician/service centre
WhatsApp/chat communication (if any)
Copy of email sent to Airtel Appellate Officer
Broadband bill/customer ID
Declaration:
I declare that the above facts are true to the best of my knowledge.
Date: [30 May 2026 ]
Place: Pune, Maharashtra
Signature
Vishal Mahindrakar
[Vishal Mahindrakar
[Address – Pune, Maharashtra]
[Mobile Number linked with Airtel 8007175555]
[Email ID] vishal.mahindrakar@gmail.com
Opposite Party:
airtel.in
Airtel Broadband Customer Service
Local Service Centre: Chandannagar, Pune, Maharashtra
Service Centre Contact: 97300 04709
Complaint Details
I am a customer of Airtel Broadband in Pune, Maharashtra. I am filing this complaint against Airtel for deficiency in service, repeated wrongful closure of my complaint, misleading service information, and demand for unauthorized cash payment by representatives.
From april onwards], I raised a service request with Airtel for internal shifting of my broadband connection within the same premises.Before raising the request, I checked Airtel’s app/online information, where it was clearly mentioned that internal shifting is free of charge.
Thereafter, a technician visited my premises:
Technician Name/Contact: +91 81474 80752
Service Centre: Chandannagar Airtel Broadband Service Centre
Owner Contact: 97300 04709
During the visit, the technician insisted that I had to pay additional charges for a “bracket” to complete the shifting. I informed him that Airtel officially states internal shifting is free. Despite this, he continued arguing and stated that payment was compulsory and challenged me to “call anyone.”
When I tried calling another Airtel number listed online (Vega centre), the contact was not an official service centre but another technician. That person suggested I pay ₹100–₹200 directly to get the work done.
This conduct caused serious concern because:
Airtel’s official app says the service is free.
Field staff demanded payment contrary to Airtel’s published policy.
Airtel’s listed contact information was misleading/outdated.
My complaint was repeatedly closed without resolving the issue.
I was pressured to make unofficial cash payment.
This amounts to:
Deficiency in service
Unfair trade practice
Misrepresentation of service terms
Harassment and inconvenience to consumer
Relief Sought
I respectfully request the Consumer Forum to direct Airtel to:
Complete the internal shifting of my broadband connection immediately without any extra charge.
Provide written clarification of Airtel’s official policy for internal shifting.
Investigate the conduct of the concerned technician and service centre.
Stop repeated closure of complaints without customer consent/resolution.
Update and verify customer support contact details.
Compensate me for harassment, inconvenience, and mental distress caused due to repeated follow-up and denial of service.
Take appropriate action to prevent such unfair practices with other customers.
Supporting Documents/Proof Attached
Screenshot of Airtel app/website showing internal shifting is free
Complaint/request numbers raised with Airtel
Call logs with technician/service centre
WhatsApp/chat communication (if any)
Copy of email sent to Airtel Appellate Officer
Broadband bill/customer ID
Declaration:
I declare that the above facts are true to the best of my knowledge.
Date: [30 May 2026 ]
Place: Pune, Maharashtra
Signature
Vishal Mahindrakar