VinayakJopre
New member
- Dealer Name
- Paresh
- Company Name
- Airtel Broadband
- Customer Care Number
- +91 73788 80188
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- Na
To,
The Honorable Consumer Court / Consumer Grievance Authority
Subject: Complaint Against Airtel Broadband for Non-Installation, Misleading Commitments, and Financial Loss
Respected Sir/Madam,
I would like to file a formal complaint against Airtel Broadband regarding severe service negligence, misleading commitments, and financial loss incurred due to their failure to provide a promised internet connection despite multiple payments and assurances.
I initially placed a request for a new WiFi/broadband connection and paid ₹400 as a priority installation fee. However, for the next 4 days, there was no response, no update, and no contact details shared for the assigned engineer or technician. This lack of service caused disruption to my work and resulted in loss of pay at my office.
Subsequently, I raised another request through Airtel. I then received a call from a person named Paresh (contact number: +91 73788 80188), who asked me to make a payment of ₹1500 for a 100 Mbps plan, including installation charges. Initially, I refused to make the payment upfront and clearly stated that I would pay only after the technician arrived. However, I was assured that if I made the payment, a technician would be sent to my location by 4:00 PM the same day.
Due to ongoing work impact and repeated assurances, I made the payment at around 12:00 PM. Despite this, no technician arrived. I made multiple follow-up calls between 4:00 PM and 8:00 PM, but there was no response, and eventually, my calls were ignored. This resulted in another day of loss of pay and continued inconvenience.
This entire experience reflects:
I sincerely request you to treat this matter with urgency and seriousness, as such negligence directly impacts consumers’ livelihoods and trust.
Thanking you.
Vinayak Jopre
9004180031
vinayakjopre@gmail.com
The Honorable Consumer Court / Consumer Grievance Authority
Subject: Complaint Against Airtel Broadband for Non-Installation, Misleading Commitments, and Financial Loss
Respected Sir/Madam,
I would like to file a formal complaint against Airtel Broadband regarding severe service negligence, misleading commitments, and financial loss incurred due to their failure to provide a promised internet connection despite multiple payments and assurances.
I initially placed a request for a new WiFi/broadband connection and paid ₹400 as a priority installation fee. However, for the next 4 days, there was no response, no update, and no contact details shared for the assigned engineer or technician. This lack of service caused disruption to my work and resulted in loss of pay at my office.
Subsequently, I raised another request through Airtel. I then received a call from a person named Paresh (contact number: +91 73788 80188), who asked me to make a payment of ₹1500 for a 100 Mbps plan, including installation charges. Initially, I refused to make the payment upfront and clearly stated that I would pay only after the technician arrived. However, I was assured that if I made the payment, a technician would be sent to my location by 4:00 PM the same day.
Due to ongoing work impact and repeated assurances, I made the payment at around 12:00 PM. Despite this, no technician arrived. I made multiple follow-up calls between 4:00 PM and 8:00 PM, but there was no response, and eventually, my calls were ignored. This resulted in another day of loss of pay and continued inconvenience.
This entire experience reflects:
- Gross negligence in service delivery
- False assurances and misleading commitments
- Lack of accountability and communication
- Financial and professional loss due to service failure
- Take strict action against Airtel Broadband for such unethical practices
- Direct Airtel to provide a full refund of all payments made (₹400 + ₹1500)
- Provide compensation for the financial loss and mental harassment caused
- Ensure corrective measures so that such incidents do not occur with other consumers
I sincerely request you to treat this matter with urgency and seriousness, as such negligence directly impacts consumers’ livelihoods and trust.
Thanking you.
Vinayak Jopre
9004180031
vinayakjopre@gmail.com
