Complaint Against “Ditch The Guilt” for Non-Delivery After Prepaid Order

B

Bhavyas

New member
Seller Name
Ditch The Guilt
Company Name
Ditch The Guilt
Product Name
Ditch The Guilt Zero sugar brownies- 4 packages - ₹180 (offer including)
Website Name
https://ditchtheguilt.fit/?srsltid=AfmBOooNIxK6AFGvwNeoGXjNPYL411EpC1jAePleZ4zn7slnkpFs6kc2
Customer Care Number
8419937459
Loss Amount
180
Ratings
1.00 star(s)
Respected Sir/Madam,

I would like to file a complaint against the online brand “Ditch The Guilt” for deficiency in service and unfair trade practice.

After seeing their advertisement, I placed a prepaid order on their website, trusting the brand. However, it has been more than 10 days, and I have not received the product. I am also unable to view my order history on their website, which raises serious concerns about transparency and fraud.

Despite making the payment, there has been no proper response, no delivery update, and no customer support assistance. This shows negligence and lack of professionalism towards customers.

I request the Consumer Court to kindly intervene and help me get:
  1. Immediate delivery of the product, or
  2. A full refund of the paid amount with necessary action against the seller.
Kindly take necessary steps to protect consumers from such misleading practices.

Thank you for your support.

Yours sincerely,
Bhavya S
7204673518
January 3, 2026 / Order #210986
 
Hello @Bhavyas

Please follow the below steps:

Step 1
If you have paid through UPI like paytm or googlepay, visit NPCI website and register your complaint.

National Payments Corporation of India (NPCI) - Enabling digital payments in India

National Payments Corporation of India is an Umbrella Organisation that facilitates services like UPI Payment, Bharat Bill Pay, RuPay Card, FASTag, NACH, UPI & Adhaar Based Digital Payments in India. Know More.
www.npci.org.in www.npci.org.in

Step 2
File an Online complaint with National Cyber Crime Reporting Portal: https://cybercrime.gov.in

Step 3
File a complaint with Payment Gateway Service Provide

If they receive too many complaint, they will instantly banned the website and the payment gateway.
 
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