Nayan Paul
New member
- Dealer Name
- Shree Mangalam Sales and Agencies pvt limited
- Company Name
- LG
- Product Name
- Air Conditioner AS-Q18JNXE1
- Loss Amount
- 90000
- Ratings
- Opposite Party Address
- Flipkart india pvt limited Buildings Alyssa, Begonia, Clover, Embassy tech village, Outer ring road, Devarabeesanahalli village Bengaluru, Karnataka 560103
LG electronics India Pvt Ltd A-24/6, Mohan Cooperative industrial estate, Mathura Road, New Delhi, 110044
My self Nayan Paul from KAILASHAHAR UNAKOTI Tripura, on 7th of July 2026 i ordered a LG ac model number AS-Q18JNXE1 1.5 ton 3 star split AC as advertised on flipkart by shree mangalam sales and agencies pvt ltd , village kochpara, Mouza chayani, palashbari Dist Kamrup, Assam 781122 GSTIN 18AABCF8078M3ZY and got delivered by 10th of July.
I paid total amount of ₹ 36665 for this ac. After that the installation of ac was done by authorised jeeves technician on 13 th of July which costed me more ₹ 1415. Day after installation we noticed that the ac is not cooling properly and we called the installation guy , after he came he told us that the ac is of .125 ton and the cooling capacity of this ac is rated 4400w. According to the BEE standard ratting this ac falls in 1.25 ton category. After that I contacted flipkart many time also tried to return the product but unforgettable they rejected my return request everytime, they told me to contact LG , i also contacted LG they told me they have arranged a engineer vist, today LG engineer visited and told that the ac is of 4400 w and 1.5 ton ac must have cooling capacity of 5000w +
Flipkart and lg both are misleading the consumer by selling a .125 ton ac as 1.5 ton ac which is a serious offence.
Since last 4 to 5 day I have contact both the LG and Flipkart but they are passing on to each other. I've completed lost my mind what to do now.
I want to file a complaint against LG and Flipkart and need my money back along with a brand new ac of 1.5 toh 3 star with 5000w + cooling capacity and 30000 for the mental harrasment I'm going through last 4 to 5 days.
I paid total amount of ₹ 36665 for this ac. After that the installation of ac was done by authorised jeeves technician on 13 th of July which costed me more ₹ 1415. Day after installation we noticed that the ac is not cooling properly and we called the installation guy , after he came he told us that the ac is of .125 ton and the cooling capacity of this ac is rated 4400w. According to the BEE standard ratting this ac falls in 1.25 ton category. After that I contacted flipkart many time also tried to return the product but unforgettable they rejected my return request everytime, they told me to contact LG , i also contacted LG they told me they have arranged a engineer vist, today LG engineer visited and told that the ac is of 4400 w and 1.5 ton ac must have cooling capacity of 5000w +
Flipkart and lg both are misleading the consumer by selling a .125 ton ac as 1.5 ton ac which is a serious offence.
Since last 4 to 5 day I have contact both the LG and Flipkart but they are passing on to each other. I've completed lost my mind what to do now.
I want to file a complaint against LG and Flipkart and need my money back along with a brand new ac of 1.5 toh 3 star with 5000w + cooling capacity and 30000 for the mental harrasment I'm going through last 4 to 5 days.
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