Mathew Abraham
New member
- Dealer Name
- Eureka Forbes Limited
- Company Name
- Eureka Forbes Limited
- Product Name
- Eureka Forbes SmartClean Home Mapping Turbo, 7000Pa HyperSuction Robotic Vacuum Cleaner
- Customer Care Number
- 7039883333
- Loss Amount
- 78004
- Ratings
- Opposite Party Address
- Meenchirayil House Chingavanam PO Kottayam Kerala
Sub: Vacuum cleaner not returned after repair, required compensation and replacement.
Ref: No: CM-050726-74721680
Vacuum cleaner collected from my home on 8th July 2026 for repair and until today 12th August 2026 not returned and unable to track the same.
I have complained several time to their customer services over phone and as well as by e-mail too.
From past 3 weeks daily calling from Eureka Forbes and asking me to wait for 24 hours or 72 hours, the situation is remaining unchanged.
As per them the complaint is already escalated.
Past one month i used to clean my home by using local cleaners and paying Rs. 1000 per day.
1. Return the vacuum cleaner taken for warranty repair immediately.
2. If repair is not possible, provide a replacement in accordance with the warranty terms.
3. Provide compensation for the delay and inconvenience caused so far.
(I should receive RS 50,000 min. as compensation for the delay and inconvenience caused)
Ref: No: CM-050726-74721680
Vacuum cleaner collected from my home on 8th July 2026 for repair and until today 12th August 2026 not returned and unable to track the same.
I have complained several time to their customer services over phone and as well as by e-mail too.
From past 3 weeks daily calling from Eureka Forbes and asking me to wait for 24 hours or 72 hours, the situation is remaining unchanged.
As per them the complaint is already escalated.
Past one month i used to clean my home by using local cleaners and paying Rs. 1000 per day.
1. Return the vacuum cleaner taken for warranty repair immediately.
2. If repair is not possible, provide a replacement in accordance with the warranty terms.
3. Provide compensation for the delay and inconvenience caused so far.
(I should receive RS 50,000 min. as compensation for the delay and inconvenience caused)