msandeep89
New member
- Company Name
- Club liberty vacations international
- Website Name
- https://www.clubliberty.in/
- Customer Care Number
- 011-44765118
- Loss Amount
- 197000
- Ratings
- Opposite Party Address
- A-806 The Green Terraces SmondoVille Road Neotown Electronic City Phase 1
I am writing to provide a formal briefing regarding my ongoing dispute with Club Liberty (Liberty Hospitality Pvt. Ltd.). I wish to initiate formal legal proceedings against the company for misrepresentation, coercive sales tactics, and unfair trade practices.
Case Overview:
In September 2025, I enrolled in a 10-year membership plan for ₹1,97,000. At the time of enrollment, their sales person explicitly mentioned that I would be offered 4-star and 5-star hotels. Within one week of purchase, I attempted to cancel the membership, but their team persuaded me to continue by providing a specific complimentary stay and promising that future bookings would be exclusively at 4 or 5-star properties.
Core Grounds for Claim:
Systemic Misrepresentation: The company consistently fails to deliver the 4 or 5-star accommodations promised by their sales team.
Coercive Booking Practices: I have experienced predatory tactics where the company insists on mandatory breakfast charges. When I refused, they falsely claimed the hotel was "unavailable," only to suddenly find availability once I challenged the policy.
Retaliation: The company has explicitly demanded that I delete my Google review as a condition for service. Because I have not complied with this demand, they have blocked my account and are currently refusing to process any of my booking requests.
Lack of Utilization: Despite holding this membership for over a year, I have utilized zero services beyond the initial complimentary stay provided during the retention phase.
I have already issued formal legal notices on September 30 and October 5, 2026, which the company has rejected. Please review the attached correspondence and advise on the necessary steps to file this matter before the Consumer Disputes Redressal Commission.
Case Overview:
In September 2025, I enrolled in a 10-year membership plan for ₹1,97,000. At the time of enrollment, their sales person explicitly mentioned that I would be offered 4-star and 5-star hotels. Within one week of purchase, I attempted to cancel the membership, but their team persuaded me to continue by providing a specific complimentary stay and promising that future bookings would be exclusively at 4 or 5-star properties.
Core Grounds for Claim:
Systemic Misrepresentation: The company consistently fails to deliver the 4 or 5-star accommodations promised by their sales team.
Coercive Booking Practices: I have experienced predatory tactics where the company insists on mandatory breakfast charges. When I refused, they falsely claimed the hotel was "unavailable," only to suddenly find availability once I challenged the policy.
Retaliation: The company has explicitly demanded that I delete my Google review as a condition for service. Because I have not complied with this demand, they have blocked my account and are currently refusing to process any of my booking requests.
Lack of Utilization: Despite holding this membership for over a year, I have utilized zero services beyond the initial complimentary stay provided during the retention phase.
I have already issued formal legal notices on September 30 and October 5, 2026, which the company has rejected. Please review the attached correspondence and advise on the necessary steps to file this matter before the Consumer Disputes Redressal Commission.
